shift manager - fast food restaurant

McDonald's Restaurant of Canada; Burnaby; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading restaurant chain in Burnaby is seeking a supervisor to oversee food preparation staff and ensure high-quality service. The role involves training staff, managing schedules, and addressing customer concerns in a fast-paced environment. Ideal candidates will possess strong interpersonal skills and the ability to multitask effectively.

Qualifications

• Experience in food service is an asset.

Responsibilities

• Supervise and co-ordinate activities of staff preparing food.
• Ensure food and service meet quality control standards.
• Address customer complaints and concerns.

Skills

Interpersonal Skills

Flexibility

Team Player

Initiative

Reliability

Organized

Multitasking

Education

Secondary (high) school graduation certificate

Job description

• Education :

Education

• Secondary (high) school graduation certificate

Work setting

• Various locations
• Restaurant

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Prepare and submit reports
• Supervise and check delivery of food trolleys
• Establish work schedules
• Supervise staff or team
• Balance cash and complete balance sheets, cash reports and related forms
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Provide customer service
• Leading / instructing individuals
• Train staff / workers in job duties, safety procedures and company policies
• Plan and organize daily operations
• Motivate staff

Supervision

• Food service counter attendants and food preparers
• Kitchen and food service helpers
• Staff in various areas of responsibility

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods
• Walking

Personal suitability

• Efficient interpersonal skills
• Flexibility
• Team player
• Initiative
• Values and ethics
• Reliability
• Organized
• Ability to multitask
• Are you available for shift or on-call work?
• Do you have previous experience in this field of employment?

Experience

• Experience an asset

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