SHIFT MANAGER - CAGE & COIN

Hard Rock Hotels; Ottawa; On-site; CAD 45,000 - 75,000; Full time

Job summary

An exciting opportunity awaits at a premier gaming entertainment destination in Ottawa. This role as Cage Shift Manager involves overseeing operations, ensuring compliance, and leading a dedicated team to deliver exceptional service. You will be at the forefront of ensuring a safe and efficient environment, while fostering teamwork and employee satisfaction. If you thrive in a fast-paced, dynamic setting and are passionate about delivering top-notch service, this position is perfect for you. Join a vibrant workplace that values its employees and offers a range of benefits to enhance your career journey.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Generous Paid Time Off

Qualifications

• 3+ years of supervisory experience in a cage department is preferred.
• Strong knowledge of Excel and excellent English skills are required.

Responsibilities

• Oversee Cage department operations and ensure compliance with policies.
• Manage staff performance and maintain a safe work environment.

Skills

Interpersonal Communication

Organizational Skills

Confidentiality

Flexibility

Analytical Thinking

Education

Bachelor's degree in Accounting or Business

Tools

Excel

Job description

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Rideau Carleton Casino can be very rewarding. This property is the premier Gaming entertainment destination of Ottawa & features the hottest slot machines. Owned & operated by Hard Rock International, this electrifying casino destination boasts three delicious restaurants.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Rideau Carleton Casino; it’s a commitment to each and every one of our current & future Guests. Our team members spend their time making sure that every single one of our guests gets the rock star treatment, but the Rideau Carleton Casino family also rolls out the red carpet for our employees with competitive vacation, benefits, pension & a great work environment.

BENEFITS & PERKS:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurance options, generous Paid Time Off & much more!

Responsibilities

The Cage Shift Manager is responsible for overseeing all operations for the Cage department during their assigned shift; directs and coordinates cash operating activities to achieve optimum operating efficiencies and economies and maximize company revenues and profits. Adheres to company, AGCO and OLG policies and regulatory compliance requirements in order to assure the safeguarding of company assets. The successful candidate will have a ‘can do’ attitude who is a team player where no task is too big or too small. They enjoy taking ownership over their work and take pride in meeting deadlines.

PRIMARY RESPONSIBILITIES

• Monitor, develop and review all policies and procedures ensuring that operational requirements are being met or enhanced.
• Maintain general awareness of gaming operation at all times and comply with all relevant policies and procedures in order to secure company assets.
• Manage Cage & Coin department employees including enforcing and ensuring adherence to policies and procedures respecting security of corporate assets, inventory of corporate assets and security of cash or tokens.
• Thorough working knowledge of the department and Internal Controls; ensures new policies and procedures follow within the guideline of current Internal Controls.
• Ensure Cage & Coin employees have the necessary tools and information to operate.
• Active involvement in employee training, performance appraisal and corrective counseling programs.
• Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
• Empower the correct level of authority to supervisor, leads to carry out their assigned duties.
• Overseeing staffing levels reflective of the business needs and compared to budgeted FTEs.
• Assist with compliance with all related internal and external audits.
• Maintain a clean and safe work environment. Comply with safety procedures including use of required safety equipment and identify unsafe practices or conditions.
• Other duties as assigned.
• Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Three (3) years’ progressive cage department supervisory experience preferred.
• Bachelor’s degree in Accounting, Business, and/or equivalent preferred.
• Excellent English language skills.
• Advanced knowledge of Excel.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

SKILLS

• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate.
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

The employee is expected to adhere to all company policies and to act as a role model.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.