Shift Manager

Mackenzie Health; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Shift Manager to oversee hospital operations and support front line staff. This pivotal role involves managing patient care activities, ensuring timely patient flow, and addressing clinical and non-clinical issues. The ideal candidate will demonstrate strong leadership, exceptional communication skills, and the ability to manage multiple initiatives effectively. Join a dynamic healthcare environment where your contributions will enhance patient care and staff development. If you are passionate about making a difference in healthcare, this opportunity is for you.

Qualifications

• 3-5 years in acute care clinical leadership role.
• Member of a Regulated Health Profession.

Responsibilities

• Manage hospital operations and support front line staff.
• Monitor patient flow and manage critical care needs.
• Collaborate with various healthcare professionals.

Skills

Leadership abilities

Interpersonal skills

Written communication

Verbal communication

Critical thinking

Conflict resolution

Empathy

Initiative

Flexibility

Information technology proficiency

Education

Baccalaureate degree or equivalent

Tools

Information technology tools

Job description

Job Description

The Shift Manager is responsible for the overall Hospital operation of program/services, providing ongoing support to front line staff after regular business hours. This includes the management of patient care activities, timely patient flow, appropriate resource allocation, and the management of Department specific and Hospital-wide clinical and non-clinical issues. This is accomplished in a way that is conducive to the growth and development of staff.

What must you have?

• Member of a Regulated Health Profession
• Three to five years’ experience in an acute care clinical leadership role.
• Baccalaureate degree or equivalent.

What to expect in the Role

• Supports and mentors staff in critical thinking and decision making through a highly visible presence throughout the facility.
• Manages conflict and facilitates its resolution in staff to staff, staff to MD, and staff to patient and/or family situations.
• Monitors patient flow by adhering to the Mackenzie Health Surge Escalation Guidelines, in order to maintain access to emergency services, and meet the hospital’s regional Support and assist with educational initiatives to continuously educate staff on an informal basis.
• Collaborates with the Manager on call, Physicians, Patient Care Managers, all care providers and support services.
• Monitors Critical care needs and follows the Critical care Surge Guidelines when required.
• Provides immediate feedback to staff in response to incidents and occurrences, and ensures communication to the appropriate Managers.
• Rounds on all units to identify staffing concerns, acuity level concerns and provides timely resolution by collaborating with the staff and support services.
• Rounds on the units to ensure break coverage are adequate and follows hospital guidelines. Ensures units are safely staffed during break coverage. Any issues will be dealt with in timely fashion and email communication to Managers.
• Will provide consistent and timely response to front line staff in regard to clinical or supply issues.
• Collaborates with the manager and administrator on call to ensure appropriate response to internal and external events.
• Communicates updates, changes or concerns to the Unit Managers.

What else do you bring?

• Demonstrates leadership abilities, superior interpersonal skills, and excellent written and exceptional verbal communication skills.
• Ability to coordinate and manage multiple initiatives.
• Ability to discern relevant information, apply critical thinking and facilitate the resolution of challenging situations using diplomacy, tact, and persuasion.
• Ability to establish effective working relationships.
• Demonstrates high level of initiative, self-direction, flexibility and ability to adapt to change/changing situations.
• Proficient use of information technology tools and solutions.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Experience as a Registered Nurse in acute care setting
• Critical Care and/or Emergency experience.

*You may be required to work at any site of Mackenzie Health.