Shift Manager

The Wendy's Company; St. Thomas; On-site; Full time

Job summary

A leading restaurant organization is seeking a Shift Manager for its St. Thomas location. The role involves overseeing daily operations, training staff, and ensuring compliance with policies to deliver quality customer service. Ideal candidates will have prior restaurant management experience and a commitment to maintaining high standards in a fast-paced environment.

Benefits

Group RRSP program with company matching

Free uniform and comfortable attire

Paid for your birthday

Annual anniversary gift

Comprehensive training

Rotating schedule

Qualifications

• One or more years of restaurant management experience required.
• Six months or more experience in restaurant, retail, customer service, or equivalent is preferred.
• Willing to obtain ServSafe certification by the end of training.

Responsibilities

• Train and supervise crew members on food safety.
• Manage cash handling and ensure readiness for service.
• Coordinate operations tasks to comply with company policies.

Skills

Multitasking

Customer Service

Leadership

Compliance

Education

High School Diploma or GED

Job description

As a Shift Manager, you will be responsible for assisting in the execution of daily operations activities. With each certification, you will be qualified and expected to provide additional leadership in one or more areas (Open / Close, Kitchen, and/or Customer Service). You may be responsible for overall restaurant effectiveness and may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below.

General Responsibilities:

• Train, monitor, and reinforce food safety procedures among crew members.
• Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close.
• Perform walk-throughs to ensure the restaurant is ready to open/close and/or rush-ready.
• Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers to maximize retention.
• Supervise, coordinate, and delegate operations tasks, ensuring compliance with all company policies and procedures to "Delight Every Customer".
• Work with the Restaurant Management team to meet quality, production, and service standards, creating a safe, efficient, and professional environment for customers and employees.
• Help execute shift-specific procedures according to DOP. Assist in maintaining proper crew coverage through scheduling to meet or exceed customer service standards.

What you can expect:

• Starting Wage: $21.70/hr
• 35-40 hour work week
• Paid weekly via ADP
• Group RRSP program with company matching
• Free uniform and comfortable attire; jeans permitted
• Paid for your birthday
• Annual anniversary gift
• Comprehensive training
• Rotating schedule

What we expect from you:

• High School Diploma or GED
• At least 18 years old
• One or more years of restaurant management experience
• Six months or more experience in restaurant, retail, customer service, or equivalent
• Ability to multitask while maintaining composure and providing sound advice and direction
• Ability to work in a team, take and give directions, and focus on customer service. Professionalism, discretion, and composure are required when handling customer concerns.
• Ability to perform duties accurately in a fast-paced environment involving noise, temperature variations, and prolonged standing. Must be able to lift 25-50 pounds, reach, push, pull, bend, kneel, and stoop.
• Must be punctual, available to work all shifts, and willing to transfer or travel as needed.
• Willing to obtain ServSafe certification by the end of training.

This opportunity is with one of our franchisees. As an independently owned and operated franchise, Wendy's franchise organizations determine their own compensation, benefits, and policies.