Shift Manager

McDonald's Canada; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Manager to inspire a team and create a welcoming environment. This role offers the chance to lead a dedicated team in delivering exceptional service while maintaining high standards of cleanliness and safety. The company values flexibility, inclusivity, and community involvement, making it an exciting opportunity for those looking to grow in a supportive atmosphere. If you are passionate about leadership and customer service, this position is perfect for you.

Benefits

Access to education and skills development

Discounts and incentives

Flexible hours/shifts

Safe and inclusive workplace

Recognition perks

Qualifications

• Experience in food service or retail is helpful but not required.
• Ability to lead by example and maintain high standards.

Responsibilities

• Inspire and lead a team to deliver excellent customer service.
• Maintain a safe and sanitary environment for guests and staff.
• Participate in community events to enhance local engagement.

Skills

Leadership

Problem-solving

Communication

Team Management

Customer Service

Job description

Shift Manager

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• Flexible hours/shifts that suit your needs
• A safe, respectful and inclusive workplace
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

• Inspiring a team, instilling a sense of pride, and creating a culture that helps deliver the world’s best Quick Service Restaurant experience
• Maintaining a safe, secure, and sanitary environment for your guests, your team, and yourself
• Managing and leading a team of Managers and Crew Members
• Participating in local events that positively impact your community
• Upholding our renowned cleanliness methodology
• Building sales and profits, which in turn build your value, professionally and financially.

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.

You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.