Shift Manager

Canadian Tire Corporation; Canada; On-site; CAD 70,000 - 105,000; Full time

Benefits offered by this job

Benefits package

Performance incentives

Education programs

Product discounts

Career growth

Job summary

Canadian Tire Corporation (CTC) is seeking a Shift Manager to lead outbound operations at a top-tier distribution centre in Canada. You’ll guide a team of around 4 supervisors and 40–50 frontline staff, drive performance, and uphold safety standards in a high-tech, fast-paced environment.

You will coach, develop, and align the team with process improvements, while coordinating with departments on labor planning and project initiatives. A strong people-leadership background is essential.

Qualifications

• Experience leading teams in fast-paced warehouse or distribution centre environments.
• Strong coaching and development skills for Supervisors and frontline staff.
• Excellent communication and conflict-resolution abilities.

Responsibilities

• Address employee relations concerns.
• Escalate safety issues to the Department Manager as needed.
• Coach Supervisors and staff per performance guidelines; initiate progressive discipline when needed.
• Conduct investigations among employees as required.
• Act as escalation point for employees and Supervisors.
• Plan short-term resources with Production Control and coordinate labour sharing across departments.
• Identify and propose improvements in processes and inter-department workflows.
• Support Department Manager with new initiatives and projects.
• Conduct regular 1:1s and annual performance reviews.

Skills

People leadership

Coaching

Communication

Safety

Labor planning

Hiring process

Job description

Are you a people-first leader who thrives in a fast-paced, high-tech environment? We're looking for a Shift Manager to lead our day-shift outbound operations at one of our most advanced distribution centres, featuring goods-to-person technology, automated material movement and extensive sortation infrastructure. You'll lead a team of approximately 4 supervisors and 40-50 frontline employees. You'll coach and develop your supervisors, build a culture of accountability, and support employees through strong people leadership. Whether your background is in distribution centre operations or you bring exceptional leadership, communication and coaching skills, we'd love to hear from you

What you’ll do:

• Address employee relations concerns
• Escalate employee relations and safety concerns as they relate to departmental processes to Department Manager
• Coach employees and Supervisors as per our performance management guidelines and initiate progressive discipline process as necessary
• Conduct investigations amongst employees, as required
• Act as point of escalation for employees & Supervisors
• Short-term resource planning within the area of responsibility, in partnership with the Production Control team
• Organizes & approves labour sharing with various departments throughout operations
• Identify improvement opportunities within the appropriate department and recommend resolutions
• Regularly review inter-department processes and identify improvement opportunities as necessary
• Supports Department Manager with new initiatives/projects
• Conduct regular 1:1’s and check-ins with Supervisors and complete annual performance reviews and time steps for employees
• Participate in hiring process, including interviewing and recommending candidates for hire
• Peer coaching with Department Managers
• Ensure adherence to all safety practices within the building

Shift Schedule

This position follows a three-week rotational schedule that includes weekdays and occasional weekends. The schedule offers built-in extended time off throughout the rotation, and the team is open to discussing flexible scheduling options to support work-life balance while meeting operational needs.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $70,000 and $105,000. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, industry benchmarks, internal equity and other role-specific requirements. #LI-CD1 This posting represents an existing vacancy within our organization. We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can. We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment.

If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here,