Shift Leader - PART TIME , FULL TIME IN FEBRUARY

SWO Jobs; Central Ontario; On-site; CAD 25,000 - 26,000; Full time

Job summary

Simcoe Dairy Queen is seeking an energetic Shift Leader to oversee daily operations, guide our team, and uphold high standards of service and product quality. This role emphasizes afternoons/evenings and weekends, with responsibilities spanning opening/closing procedures, training staff, and ensuring food safety.

You will report to Team Leaders, balance labor with service speed, and maintain a clean, inviting store environment while delivering exceptional guest experiences.

Qualifications

• Availability to work evenings and weekends.
• Leadership or supervisory experience in food service or retail.
• Valid Food Handler Safety Certificate (or willingness to obtain).
• Strong communication and delegation skills.

Responsibilities

• Lead daily shifts and complete opening, mid-day, and closing checklists.
• Delegate tasks, manage staff breaks, and adjust staffing levels as needed.
• Train, mentor, and oversee team members to ensure proper portioning and policy compliance.
• Report shift performance and inventory needs to Team Leaders.
• Deliver high-quality customer service and handle inquiries professionally.
• Maintain food safety standards and supervise display cases.
• Track inventory and input orders into the POS system.
• Perform closing procedures and secure the store.

Skills

Leadership

Staff supervision

Customer service

Shift operations

Food safety

Education

Food Handler Safety Certificate

Job description

Shift Leader - PART TIME , FULL TIME IN FEBRUARY

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Company:

Simcoe Dairy Queen

Work Type:

Full Time

City / Location:

Simcoe

Region:

Simcoe/Norfolk

Rate of Pay:

18-18.5

Contact Info:

Posting Date:

Friday, October 16, 2026 to Monday, November 16, 2026

Category:

Food Services

Agency:

Community Career & Employment Services - Fanshawe, Simcoe/Norfolk Regional Campus

Lisa Savoy (Job Developer)

The Employment Centre -5 Queensway Drive East - Unit # 2 - Simcoe, ON N3Y 5K2

[phone] x 432 (office) or [phone] (cell)

[e-mail]

Description:

Join our team at the Simcoe Dairy Queen!

Shift Leader - Part time , Full time in February

Job Overview:

We are seeking an energetic, reliable Shift Leader to oversee daily operations, guide our team, and maintain exceptional standards of service and product quality. Reporting directly to the Team Leaders, the Shift Leader will ensure shifts run smoothly, safely, and efficiently. This position primarily requires availability for afternoons/evenings and weekends.

Key Responsibilities

• Shift Leadership & Operations
• Lead daily shifts and ensure completion of opening, mid-day, and closing checklists.
• Delegate tasks, manage staff breaks, and adjust shift staffing levels as needed to balance service speed and labor needs.
• Train, mentor, and oversee team members to ensure proper portioning, store cleanliness, and policy compliance.
• Report regularly to the Team Leaders regarding shift performance, inventory needs, and operational updates.
• Customer Service & Incident Handling
• Deliver high-quality customer service and handle customer inquiries or complaints in a professional, courteous manner.
• Monitor store activity to address customer or team issues promptly, documenting any notable incidents for management.
• Food Safety, Quality & Inventory
• Maintain a valid Food Handler Safety Certificate and enforce strict food safety standards, temperature monitoring, and allergen/cross-contamination protocols.
• Prepare and stock specialty products, maintaining fully stocked, visually appealing retail display cases.
• Track inventory levels and inform Team Leaders of any stock running low.
• Operate food service machinery and kitchen equipment safely and properly.
• Manage third-party delivery platforms and accurately input orders into the POS system.
• Perform register cash drops, safe transactions, and menu updates as needed.
• Facility Security & Closing
• Maintain overall store cleanliness and sanitation throughout the shift.
• Execute complete store closing procedures, including securing all doors, turning off equipment, and setting the security alarm.

Qualifications

• Availability to work evenings and weekends.
• Previous leadership, supervisory, or shift management experience in food service or retail.
• Valid Food Handler Safety Certificate (or willingness to obtain upon hire).
• Strong communication, task delegation, and problem-solving skills.