Shift Leader Full-Time 2024 Nov

McDonald's Canada; Port Coquitlam; On-site; Full time

Job summary

An established industry player is seeking a passionate Shift Leader to inspire a dynamic team in delivering top-notch service at a leading Quick Service Restaurant. In this role, you will manage shifts, uphold cleanliness standards, and foster a positive work culture that prioritizes employee satisfaction and guest experience. You will have the opportunity to earn and learn in a flexible and inclusive environment, with access to education and skills development. If you are a reliable leader who thrives in a fast-paced setting and values teamwork, this is the perfect opportunity for you to shine.

Benefits

Flexible hours

Discounts

Incentives

Recognition perks

Education and skills development opportunities

Inclusive workplace

Qualifications

• Experience in food service or retail is appreciated but not mandatory.
• Ability to lead by example and maintain high standards.

Responsibilities

• Inspire and manage a team to deliver exceptional service.
• Ensure a safe and sanitary environment for guests and staff.
• Control labor and waste while managing shifts effectively.

Skills

Leadership

Problem-solving

Team management

Communication

Customer service

Job description

Shift Leader Full-Time

• $20.00 per hour once completing station training and Area Leadership training (180 worked hours about 4-5 weeks). Pay rate during training period is $18.50.
• Must have open availability (opening, closing, overnight, and weekends). No restrictions.
• Availability 6am-12 am. Includes Saturday and Sunday.

Job Expectations

People

• Demonstrates and reinforces the leadership behaviors and basic people minimums (uniforms, crew schedules, communication sessions, etc.)
• Executes any established plans to increase employee loyalty, satisfaction, and pride with the McDonald's experience.
• Knows, enforces, and educates crew on all appropriate personnel policies, labor laws, security, and safety procedures.
• Develops, shares knowledge and experience, trains, and coaches crew.
• Contributes to crew performance appraisals.

QSC/Sales Building

• Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness, and sanitation.
• Models performance standards for all crew stations and maintenance.
• Effectively uses tools and forms to ensure optimum QSC and assigns and/or moves crew within positions to meet volume demands.
• Manages shifts and/or areas without supervision.
• Effectively supports marketing and promotions to maximize sales potential.
• Controls labor, waste, cash, while managing shifts and/or areas.

Safety/Sanitation/Security

• Properly executes, enforces, and manages all food safety and sanitation requirements and practices.
• Ensures all security procedures are executed.

Professionalism

• Reliable
• Dependable

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.

You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.

The job

Here are some of the highlights on what your job will entail:

• Inspiring a team, instilling a sense of pride, and creating a culture that helps deliver the world’s best Quick Service Restaurant experience.
• Maintaining a safe, secure, and sanitary environment for your guests, your team, and yourself.
• Managing and leading a team of Managers and Crew members.
• Participating in local events that positively impact your community.
• Upholding our renowned cleanliness methodology.
• Building sales and profits, which in turn build your value, professionally and financially.

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further.
• A total rewards package that includes discounts, incentives, and recognition perks.
• Flexible hours/shifts that suit your needs.
• A safe, respectful, and inclusive workplace.
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.