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Shift Leader

El Pollo Loco, Inc.

Ontario

On-site

CAD 60,000 - 80,000

Part time

2 days ago
Be an early applicant

Job summary

A popular restaurant chain in Ontario is seeking a Shift Leader to manage daily operations and ensure exceptional customer service. The ideal candidate will have a high school diploma or equivalent and experience in a supervisory role. Responsibilities include managing shifts, coordinating tasks, and training team members. This role offers competitive pay, flexible scheduling, and benefits including medical and dental insurance.

Benefits

Competitive pay
Free meal during shift
Flexible scheduling
Medical, Dental, and Vision Insurance
401(K) Plan with match
Paid vacation
Employee discounts

Qualifications

  • Ability to manage restaurant operations effectively.
  • Must be certified on EPL SPECS positions or have 1+ years of supervisory experience.
  • Pass the EPL Food Safety Audit (FSA) class after hire.

Responsibilities

  • Oversee daily operations during assigned shifts.
  • Manage restaurant opening and closing procedures.
  • Ensure adherence to health and safety standards.
  • Train and support team members.
  • Prioritize and assign tasks during shifts.

Skills

Leadership
Customer service
Team management

Education

High school diploma or equivalent (GED)

Job description

1 day ago Be among the first 25 applicants

This range is provided by El Pollo Loco, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

21.25 / hr - $23.00 / hr

As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire-grilled experiences that keep guests coming back while growing as a leader. Ready to ignite your flamin’ good career? Apply now!

POSITION PURPOSE :

The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
  • Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
  • Prioritize team members' tasks during shift. Ensure that break policies are followed for self and others by communicating with team members about breaks and serving as a breaker, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
  • Train and support team members on new products and operational procedures.
  • Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on the shift.
  • Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
  • Perform other duties as assigned by management to support restaurant operations.

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE / CERTIFICATIONS :

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and / or experience required.

Education / Work Experience :

High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

What’s in it for you?

  • Competitive pay
  • No overnight hours
  • Free meal during your shift
  • Employee discount on food
  • Excellent career growth potential (we promote from within)
  • Flexible Scheduling : Full-Time or Part-Time hours
  • Medical, Dental, and Vision Insurance
  • 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
  • Paid vacation
  • Paid sick time
  • Employee Assistance Program
  • Flexible spending accounts, Legal Insurance, and Pet Insurance
  • Discounts on theme parks, movie tickets, sports events, hotels and more...
  • Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
  • Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.
  • Why work for us?

    When it comes to our people, our motto is : Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people

    Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire-grilled chicken makes flamin’ good careers.

    The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Part-time

    Job function

    Job function

    Management and Manufacturing

    Industries

    Restaurants

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