Shift Leader

Splitsville Entertainment; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A premier family entertainment centre in Canada is seeking a Shift Leader to enhance guest experiences and lead team operations. You will ensure a clean environment, motivate team members, and manage daily operations. If you thrive in a fast-paced environment with a commitment to guest satisfaction, apply today and join a recognized great workplace.

Qualifications

• Demonstrated ability to provide friendly and exceptional guest service.
• Experience in leading teams and managing operations.
• Ability to motivate and coach team members effectively.

Responsibilities

• Assist managers in executing store operations during scheduled shifts.
• Motivate and coach team members.
• Lead team and manage all daily operations in the absence of management.

Skills

Customer Service

Team Motivation

Leadership

Problem Solving

Job description

About The Role

Are you looking for a fun and fast paced working environment?

Could you help us create lasting memories for our guests by providing an outstanding guest experience?

We are looking for a Shift Leader to join our growing team.

The What

Shift Leaders assist the managers in executing store operations during scheduled shifts. As a shift leader, you will deploy the team and delegate tasks to create the Splitsville experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

To Be Successful You\'ll Have

• Provide friendly and exceptional guest service
• Motivate and Coach team members
• Lead team and direct all daily operations of the centre in the absence of management, including supervising and training of team members, opening and closing the centre, managing team breaks and shift changes, and completing shift summary reports
• Attend all management meetings, team meetings and training opportunities
• Help control labour and ensure proper staffing levels on each shift
• Develop and assign tasks to team members, oversees completion
• Provide recognition and constructive feedback throughout the shifts as appropriate
• Ensure the centre is up to Splitsville standards with regards to cleanliness, and guest WOW experiences
• Complete all Splitsville systems and checklists
• Provide resolutions to guest and team member issues, rectify all guest concerns
• Communicate with other shift leaders and managers
• Adhere to all company policies and procedures including all health and safety policies and procedures
• Other duties as assigned

The Who

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!