Shift Leader

E4C; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

E4C is seeking a dedicated Shift Leader to join their team at the Women’s Emergency Accommodation Centre (WEAC) in Edmonton. In this role, you will supervise and mentor Case Workers, ensuring a safe and supportive environment for clients. The ideal candidate will have relevant experience and a commitment to trauma-informed care, making a meaningful impact in the lives of women experiencing homelessness. Join a values-driven organization focused on community transformation.

Benefits

Competitive Salary

4 Weeks Vacation

Robust Benefits Package

RRSP Matching

Paid Sick Time

Professional Development Opportunities

Employee Family Assistance Program (EFAP)

Health Spending Account

Qualifications

• Minimum 2 years experience working with marginalized or vulnerable populations.
• Knowledge of Housing First principles and community resources.
• Strong understanding of homelessness, trauma, addictions, mental health.

Responsibilities

• Provide daily supervision and mentorship to frontline Case Workers.
• Lead communication across shifts and ensure safety protocols.
• Monitor and manage shift schedules and staff caseloads.

Skills

Leadership

Trauma-informed practices

Cultural awareness

Education

Degree or diploma in Social Work, Human Services, or related field

Job description

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Are you looking for a rewarding opportunity to change the lives of women and play a vital role in transforming the Women’s Emergency Accommodation Centre (WEAC) into a world class shelter offering wrap around clinical support? At WEAC, we support women 18+ who are experiencing homelessness, offering a trauma-informed, culturally aware, and housing-first approach to help them stabilize and thrive.

As Shift Leader, you will provide daily supervision, mentorship, and guidance to frontline Case Workers while supporting a safe, supportive, and goal-oriented environment for participants. This position ensures consistent application of policies and fosters a strong, collaborative, housing-focused culture. You will be an integral part of a multidisciplinary team committed to harm reduction, participant-centered care, and helping women move toward stability and independence.

Key Responsibilities

• Provide on-shift leadership, coaching, and decision-making support to Case Workers.
• Promote and model trauma-informed, strength-based practices.
• Lead communication across shifts, ensuring seamless transitions and service delivery.
• Respond to emergencies and security concerns, ensuring safety protocols are followed.
• Support training sessions, team meetings, and program reporting requirements.
• Maintain complete and accurate documentation in accordance with program standards.
• Monitor and manage shift schedules and staff caseloads.
• Engage in continuous learning and promote team accountability and development.
  
  

What You Bring To The Team

• A degree or diploma in Social Work, Human Services, Community Support Worker, or a related field.
• Minimum 2 years experience working with marginalized or vulnerable populations.
• Minimum 1 year of leadership/supervisory experience.
• Knowledge of Housing First principles and community resources.
• Strong understanding of homelessness, trauma, addictions, mental health, and Indigenous awareness.
  
  

Why Join Us?

• Be part of a values-driven organization making a real impact in the community.
• Collaborate with dedicated professionals in a supportive and inclusive culture.
  
  

Salary And Benefits

• Competitive Salary
• 4 Weeks Vacation
• Robust Benefits Package
• RRSP Matching
• Paid Sick Time
• Professional Development Opportunities
• Employee Family Assistance Program (EFAP)
• Health Spending Account
  
  

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check (IRC).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Individual and Family Services

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