Shift Lead CAN

Läderach; Richmond; On-site; CAD 26,000 - 32,000; Part time

Benefits offered by this job

Premium Holiday Pay

Annual Bonus

Employee Assistance Program

Extended Benefits

Generous product discounts

Chocolate at work

Job summary

Läderach is seeking a Part-Time Shift Lead (Key Holder) in Richmond, BC to champion the in-store experience and uphold brand standards. The role emphasizes leadership, customer service, and an ability to train and guide team members during shifts.

Ideal candidates bring at least 1 year in retail, strong communication skills, reliability, and a passion for chocolate. The position offers competitive part-time pay and benefits, with opportunities for growth within the brand.

Qualifications

• At least 1 year of experience in retail sales or similar fast-paced environment with increasing levels of responsibility.
• Equipped with strong interpersonal skills and able to communicate effectively.
• Reliable and flexible with scheduling based on store needs.
• Quality-minded with keen attention to detail.
• Passionate about chocolate.

Responsibilities

• Deliver an outstanding customer experience and support the in-house team.
• Provide training and help Store Associates meet production goals.
• Lead in-store tasks across a shift, upholding store and brand standards.
• Ensure smooth movement on the sales floor and accurate product merchandising.
• Lead follow-through of food safety protocols and store compliance.
• Support achievement of sales objectives and loss-prevention standards.
• Participate in team meetings to discuss progress and improvements.
• Perform other duties as assigned by the Store Manager.

Skills

leadership

customer service

interpersonal skills

communication

Tools

POS system

Job description

A Part-Time Laderach Key Holder (Shift Lead) is a brand champion who is passionate about providing a wonderful overall in-store experience. The ideal Key Holder exudes strong leadership traits and aims to build a career in retail management.

Shift Lead

Location: 6551 Number 3 Rd, Richmond BC V6Y 2B6

Vacancy: Yes

AI Disclosure: This posting does not use AI tools for initial screening

Canadian Experience: Not required

Part Time position

Pay: $21 Hourly

What You Can Expect

• Delivering an outstanding customer experience, as well as a similar environment for the inhouse team
• Providing training and/or helping Store Associates to always ensure that production goals are met, including product-finishing projects
• Leading various in-store tasks during each shift, exemplifying the store and brand standards
• Ensuring the movement on the sales floor is flowing effectively
• Helping ensure product merchandising is done accurately
• Helping to lead the follow-through of all food safety protocols
• Targeting sales objectives and helping to achieve store compliance and loss prevention standards
• Participating in team meetings to discuss goals, progress and topics in need of improvement
• Other role-related duties as assigned by the Store Manager

What We Expect From You

• At least 1 year of experience in retail sales or similar fast-paced, customer-minded environment, with increasing levels of responsibility
• Equipped with strong interpersonal skills and able to communicate effectively
• Reliable and flexible with scheduling based on store needs
• Quality-minded with keen attention to detail
• Passionate about chocolate

Physical Requirements

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift 15-40 pounds.

Compensation Include

• Competitive Pay
• Premium Holiday Pay (Time and a Half)
• Annual Bonus
• Employee Assistance Program
• Extended Benefits

What We Offer You

• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.
Freshness, artisanal skills, and Swissness—these are the core values the chocolate factory Läderach stands for. Founded in 1962, our family company now employs more than 2,200 people from around 70 countries and continues to grow. The company’s head office is located in the canton of Glarus and we produce our fresh chocolates here against a picturesque backdrop of the Alps.

The Retail business unit comprises more than 200 chocolateries in 20 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

Läderach is an Equal Opportunity Employer, committed to hiring a diverse workforce.

All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Läderach’s success and momentum to expand is only possible through the passionate drive of our diverse 2000 employees, who come from more than 50 countries and represent various backgrounds, religious beliefs, and lifestyles.

Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search