Shelter Case Worker

Lookout Housing and Health; Abbotsford; On-site; CAD 46,000 - 49,000; Full time

Job summary

Lookout Housing and Health Society in Abbotsford, BC, is seeking a Shelter Case Worker for Pauline Shelter to provide direct support to homeless adults who face multiple barriers, helping identify needs and connect them to housing, health, and welfare services in a drop‑in environment.

The role reports to the Site Manager, requires a Diploma or Grade 12 with two years’ related experience, First Aid Level 1, and crisis intervention skills.

Qualifications

• Diploma or Certificate in a related field or Grade 12 with two years of related experience.
• Familiarity with community resources—addiction, mental health, welfare and harm reduction.
• Must have Occupational First Aid Level 1 Certificate.
• Crisis Intervention Skills Training is an asset.
• Demonstrated case planning skills.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Understands and maintains clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Min 2 years sobriety if past alcohol/drug use.
• Criminal Record Clearance – Vulnerable Sector.

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers.
• Assist guests with identifying and assessing needs/issues and developing a plan of action to meet basic requirements.
• Follow up on crisis support by referring to community services to ensure a safe environment.
• Provide other related on-site services.
• Complete required records and maintain statistical data.
• Support others in the shelter who need help.
• Provide assistance for new staff.
• Job duties are complex and may have a few disagreeable factors.
• Employees must remain alert during shifts; sleeping is not permitted.
• Comply with and contribute to health and safety programs.

Skills

Communication skills

Writing skills

Documentation

Organizational skills

Independent work

Team collaboration

Stress management

Boundaries and ethics

Education

Diploma or Certificate

Grade 12 + 2 years related experience

Job description

Date: Nov 5, 2026

Location: Abbotsford, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Full Time- Temporary until incumbent return

Header

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Pauline Shelter

Days and Hours of work

Monday through Friday

Shift times will be 0800 - 1600 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Case Worker (SCW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout's Code of Ethics. SCWs are direct support staff working within a drop-in and peer support for homeless adults who struggle with a variety of issues such as homelessness, addictions and mental health. SCWs carry out a variety of duties related to supporting and referring guests to services.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Assist guests with identifying and assessing needs/issues and developing a flexible plan of action to ensure basic requirements are met; may relate to housing, food, health, legal, financial, and other needs
• Follow up on crisis support by referring to various community and other services to ensure a safe and supportive environment for all
• Provide other related on-site services
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Diploma or Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; particularly addiction, mental health, welfare and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills Training is an asset
• Demonstrated Case Planning skills
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Respirator Fit Test Requirement

• This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Closing Date

Applications will be accepted until November 12, 2026. at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU