Shelter Support Worker - 2025-217-02

Archway Community Services (Formerly Abbotsford Community Services); Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading community services organization is seeking a Shelter Support Worker for their Montvue Homeless Shelter. The role involves providing frontline support, ensuring a safe environment, and connecting residents to community resources. Ideal candidates should possess strong interpersonal skills and compassion for individuals facing adversity.

Benefits

Three weeks pro-rated vacation

Wellness days

A great benefits plan

Pension plan

Employee and Family Assistance Program

Qualifications

• Experience in community services preferred.
• Demonstrated ability to work with vulnerable populations.
• Emergency First Aid and CPR/AED certification is required.

Responsibilities

• Provide support to residents of the Montvue Shelter.
• Develop and monitor personalized Service Plans for residents.
• Perform health and safety checks of the facility.

Skills

Strong crisis de-escalation skills

Interpersonal skills

Empathy

Communication skills

Education

Post-secondary education in a related field

Tools

Microsoft Office 365

Job description

• Full Time : 37.5 hours per week, Sunday to Thursday, 7 : 00 AM to 3 : 00 PM
• Permanent

Provide Support to Residents of the Montvue Homeless Shelter

Join the team at Archway

Come Help Us Help People

Location : Abbotsford

On Site Work

Job Summary

The Shelter Support Worker will provide support to residents of the Montvue Shelter, a 30-bed facility operating 7 days a week, 24 hours per day. This position will be responsible for providing a range of front-line support services to the clients and will work as part of a team whose mandate is to ensure the shelter is a respectful, secure, safe, clean and supportive place in which to reside, visit and work.

Your Role :

Archway’s Shelter Support Worker with the Montvue Shelter Program contributes by :

• Developing and monitoring Service Plans which address the personalized goals of the residents.
• Supporting residents to maintain their individual spaces, including, but not limited to, directly assisting with de-cluttering and cleaning.
• Connecting residents to community supports and services such as mental health, addictions, education, employment, and life skills.
• Performing health and safety checks of the facility, residents, and the premises.
• Upholding and promoting an atmosphere of dignity and respect in line with the philosophy and policies of Archway.
• Promoting a harm reduction approach to addiction, mental health, physical health and well-being.
• Ensuring residents are respecting the agreement for living at the facility and terminating the living arrangement if the agreement is not respected.

This position is a great fit for someone who has a take-charge manner, understands the issues surrounding poverty, homelessness, substance abuse and mental health challenges, has strong interpersonal skills, and demonstrates empathy and compassion for individuals facing multiple barriers.

Our Offer

• Wage : $29.00 per hour.
• A permanent, full-time position at 37.5 hours per week, availability Sunday to Thursday, from 7 : 00 AM to 3 : 00 PM.

Benefits include :

• Three weeks pro-rated vacation in your first year; four weeks in your second year.
• Three wellness days per year.
• Pro-rated sick leave days per year.
• Opportunity to exchange a statutory holiday for a cultural day celebration.
• A great benefits plan including extended health and dental; you choose your plan.
• A pension plan; Archway meets your contribution.
• Employee and Family Assistance Program.
• Access to online wellness resources including newsletters, physical health videos, and wellness events.
• Free use of Archway’s wellness equipment.
• Great in-house training opportunities.
• Rewarding work in a positive environment.
• Work / Life balance.

Getting an Interview–you will be considered if you have :

• Post-secondary education in a related field OR an equivalent combination of education, training and experience may be considered.
• Experience in an outreach capacity or within the community services field.
• Demonstrated experience in de-escalation and crises management.
• Experience working with people with substance abuse and homeless, vulnerable populations.

The Job Requires you to have :

• Ability to take direction and work with minimal supervision in consultation with others.
• Understanding of issues surrounding poverty, homelessness, substance abuse and mental health issues.
• Strong crisis de-escalation and dispute resolution skills.
• Ability to be exposed to occasional biohazards such as sharps, illicit substances, fumes, and bodily fluids.
• Ability to work on site with staff and residents; adherence to health and safety protocols is required.
• Ability to interact with difficult people or people in difficult situations where residents are rude or unpleasant.
• A flexible attitude; ability to adapt to changing situations and duties.
• Personal maturity, sound judgment, self-motivation, empathy, and strong interpersonal skills.
• Strong verbal, written, and active listening communication skills; ability to communicate clearly and respectfully with people from diverse backgrounds, cultures, and varying levels of English.
• Ability to use Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, databases, and virtual meeting platforms such as Microsoft Teams and Zoom.
• Knowledge of program and community partners.
• Emergency First Aid and CPR / AED is a condition of employment
• A satisfactory Criminal Records Check is a condition of employment.

Interested applicants are to reference Posting # 2025-217-02 i n the subject line.

No phone calls please. Only short-listed applicants will be contacted.

Must be legally entitled to work in Canada

Your resume may also be forwarded to other programs for their consideration for their job vacancies. If you do not wish for your application to be shared with other Programs, please include DO NOT FORWARD TO OTHER PROGRAMS, in the subject line or the email when you apply. Please also include the posting number in the subject.

Diversity Statement

Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

We are committed to investing in the mental health and wellbeing of our employees.

Who We Help

Read some of the stories of people we’ve helped.

When you join the Archway team, you are part of a movement working everyday to make a difference in our communities.

This deadline for submitting your application is Thursday, June 5th

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