Shelter Support Worker

Advantage Personnel; Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization in Moncton is seeking a compassionate Shelter Support Worker to provide essential support to residents. This role includes ensuring safety, performing client intakes, and assisting with daily operations. Ideal candidates will have a background in social services and strong interpersonal skills.

Qualifications

• Experience in a shelter or social services setting is preferred.
• CPR/First Aid certification or willingness to obtain.
• Must pass a background check.

Responsibilities

• Monitor safety and well-being of shelter residents.
• Provide crisis intervention and emotional support.
• Assist with meal and hygiene product distribution.

Skills

Interpersonal skills

Crisis intervention

Communication skills

Trauma-informed care

Basic computer skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Human Services

Job description

Job Title : Shelter Support Worker

Location: Moncton, NB

Shift: Monday to Friday, 8:00am-5:00pm

Wage: $20.00/hour

Job Summary:

The Shelter Support Staff is responsible for providing compassionate, trauma-informed support to individuals residing in the shelter. This role ensures a safe, clean, and respectful environment, while assisting clients with their basic needs and connecting them with available services. Shelter Support Staff play a critical role in maintaining the day-to-day operations of the facility and upholding the mission and values of the organization.

Key Responsibilities:

• Monitor the safety and well-being of all shelter residents.
• Maintain a clean, organized, and welcoming shelter environment.
• Conduct client intakes, exits, and daily check-ins as needed.
• Provide crisis intervention, de-escalation, and emotional support.
• Enforce shelter rules and respond to incidents following established protocols.
• Assist with distribution of meals, hygiene products, and other supplies.
• Document services provided and maintain accurate, confidential records.
• Communicate effectively with team members and supervisors.
• Support case managers with client follow-ups or appointments as directed.
• Participate in staff meetings, trainings, and supervision sessions.
• Perform light housekeeping duties and monitor facility needs.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree in Human Services or related field preferred).
• Previous experience working in a shelter, crisis intervention, or social services setting is highly desirable.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-stress or emergency situations.
• Understanding of trauma-informed care, harm reduction, and cultural humility.
• Basic computer skills for data entry and communication.
• CPR/First Aid certification (or willingness to obtain).
• Must pass background check and any required clearances.
• Vulnerable Sector Check required

Work Environment & Physical Demands:

• Must be able to work in a dynamic, sometimes high-stress environment.
• Ability to stand, walk, lift up to 25 lbs, and perform cleaning tasks.
• May require evening, weekend, overnight, or holiday shifts.