Shelter Services Support Worker (1.0 Days)

Main Street Project; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community health center in Winnipeg is seeking a full-time Shelter Services Support Worker for a 3-month term. The role supports individuals experiencing homelessness with a focus on harm reduction and community engagement. Candidates should have experience in human services and demonstrate skills in crisis management and collaboration. This position offers competitive wages and benefits, promoting an inclusive and supportive workplace.

Benefits

Health & Dental Benefits

Pension Plan

Professional Development Opportunities

Paid Sick and Family days

Employee Assistance Program

Qualifications

• Experience working in human services, preferably with adults experiencing homelessness.
• Knowledge in the addiction and mental health fields is considered an asset.
• Proven ability to apply harm reduction and trauma-informed care principles.

Responsibilities

• Provide support for community members accessing MSP programs.
• Assist in participant-centered care plans.
• Respond to emergency situations and ensure safety of community members.

Skills

Crisis Management

Service Excellence

Collaboration

Communication

De-escalation skills

Education

Current CPR, Basic First Aid, and Mental Health First Aid certifications

Tools

Microsoft Office

Online Databases

Job description

Back to all jobs at Main Street Project

SHELTER SERVICES SUPPORT WORKER (1.0 DAYS)

POSITION : Shelter Services Support Worker (3-month Term)

DEPARTMENT : Emergency Shelter Services

LOCATION : 637 Main St

FTE : Full-Time Term

WAGE : $20.48 per hour

HOURS OF WORK : Days (07 : 30 to 16 : 00)

Week 1 : Sun / Mon / Tues / Wed / Thurs / Fri / Sat

D O D D D D O

Week 2 : Sun / Mon / Tues / Wed / Thurs / Fri / Sat

O D D D O D D

About the Company

Main Street Project (MSP) is a community health centre with a mandate to address the social determinants of health which give rise to issues of addiction physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles to provide a safe respectful and accessible place for individuals who are experiencing or at risk of homelessness in the community. Since 1972 MSP has been providing a range of services to Winnipegs most marginalized residents including emergency shelter and nutrition services drug and alcohol withdrawal management services health advocacy and support case management services housing support services food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic diverse team and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity respect and self-determination Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting meaningful impact on those we serve.

At Main Street Project we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity including embracing Truth & Reconciliation Decolonization and Anti-Oppression is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences creating a rich tapestry of perspectives.

Job Summary

Main Street Project (MSP) operates a low-barrier housing-first emergency shelter offering 120-bed facility and drop-in space with a harm reduction focus open 365 days a year. Our services are free to use and are offered on a first-come first-served basis. Low barrier means that we dont require abstinence or sobriety as a condition to receive services

Our drop-in offers food beverages a safe place to use the bathroom and / or take a shower a safe place to be during extreme weather the only daytime safe sleeping space for folks who sleep during the day and access to clothing harm reduction supplies as well as ongoing support for and pathways towards permanent housing.

In accordance with Main Street Project Inc.s (MSP) mission goals strategic plan and policies and procedures the Support Worker functions as a member of a team in providing services designed to assist and support participants toward long term success in housing. Shelter Support workers also assist in connecting Community Members with resources to work toward self-determined goals.

The Support Worker maintains the core values of MSP regarding harm reduction choice equity and diversity and encourages individuals in capacity building. They work with MSP participants in a manner that encourages self-awareness self-worth increased independence and without judgment.

Job Description

Provide support and resources without judgement for community members accessing Main Street Projects programs and services

Embody MSPs Values in day-to-day work and interactions

Assist community members in planning problem-solving and addressing immediate needs

Assist in participant-centred care plans

Provide individual support as required for case management

Understand and uphold community member right and shelter code of conduct

Ensure community members understand program area processes and expectations

Respond to emergency situations assessing intervening and documenting critical incidents according to MSP policies and protocols

Monitor the physical safety of community members to ensure they receive medical attention when required

Ensure community members are informed of internal and external resources services and programs and if needed advocate for community member to access services

Assist community members in connecting to resources including seeking out and providing information filing out application forms and submitting appropriately

Maintain accurate and confidential electronic and physical file records according to MSP policies and protocols

Collect and submit agency-required statistics on time and with accuracy

Maintain cleanliness of the program area by following established cleaning duties

Communicate and collaborate with external partner agencies in professional manner

Manage community member intake professionally and according to MSP policies and protocols

Prepare and distribute food for meal service in accordance with food handling guidelines

Provide clothing hygiene and harm supplies in accordance with the values of MSP

Monitor and restock supplies in program areas

Responsible overseeing and facilitating laundry services

Respond and de-escalate potentially aggressive situations according to policy procedures and training

Support Community Members with diversion from shelter

Maintain confidentiality in accordance with MSP policy & legislation

Remaining up to date on MSP policies internal communications safety protocols and the collective bargaining agreement

Qualifications

Experience working in the field of human services preferably with adults experiencing homelessness mental health and substance use issues

Experience working in an emergency shelter or in an outreach capacity is considered an asset

Ability to work with a community member-centered care philosophy

Ability to apply Harm Reduction Trauma Informed Care Anti-Oppressive and Housing First philosophies in their day-to-day support of community members

Knowledge of Indigenous culture

Lived Experience : Knowledge gained from personal experiences relevant to the role.

Knowledge of and ability to apply the principles of the TRC Calls to Action MMIWG Calls to Justice and UNDRIP

Knowledge of the effects of poverty and the determinants to health

Ability to work collaboratively in a multi-disciplinary team

Knowledge in the addiction and mental health fields is considered an asset

Excellent interpersonal skills and communication skills both oral and written

Experience in working with culturally diverse populations

Ability to work with individuals presenting challenging behaviors or experiencing crisis

De-escalation and conflict resolution skills

Ability to assess manage and work in a crisis

Proficiency in Microsoft Office & Online Databases

Current CPR Basic First Aid and Mental Health First Aid (MHFA) certifications

Conditions Of Employment

Ability to meet to the physical demands required for the role including being on your feet for long period of time lifting up to 50 lbs. and cleaning duties (bending reaching push / pulling crouching)

Exposure to biohazards including but not limited to blood bodily fluids and syringes

Ability to work with individuals who use substances and / or experience mental health issues

Ability to provide support in high intensity incidents including but not limited to medical emergencies and aggressive individuals

Comfortable working in environment where Indigenous ceremonies and practices are actively taking place including Smudging

Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check are required. Ability to work with individuals who use substances and / or experience mental health issues

Values & Competencies

Ability to embody Main Street Projects Core Values :

• Reducing Harm
• Truth & Reconciliation
• Anti-Oppression
• Trauma-Informed

Key Competencies :

Crisis Management

Service Excellence Meeting people where they are at.

Collaboration Developing External Relationships

Accountability

Decision Making

Main Street Project offers :

Competitive wages within the nonprofit sector

Health & Dental Benefits

Pension Plan

Professional Development Opportunities

Paid Sick and Family days

Shift Premiums

Employee Assistance Program

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves where culture language and perspectives drive a high standard of care and service. Therefore preference will be given to Indigenous people and those who reflect the people / population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities.

Key Skills

Nursing Home Experience,Developmental Disabilities Experience,Direct Support,Computer Operation,Caregiving,Case Management,Special Needs,Training & Development,Child Protective Services,Experience with Children,Word Processing,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1