Shelter Resource Worker

Lookout Housing and Health; Surrey; On-site; CAD 41,000 - 43,000; Part time

Job summary

The Shelter Resource Worker (SRW) at Lookout Housing and Health Society provides intake, orientation and ongoing support for guests entering a 24/7 emergency shelter for homeless adults. You will connect guests with community services, ensure safe environments and help with documentation and reporting.

This casual role requires respirator fit testing, COR certification compliance and the ability to work extended day, evening, overnight shifts.

Qualifications

• Grade 12 diploma plus two years of related experience or equivalent.
• First Aid Level 1 certification required.
• Familiarity with addiction, mental health, income assistance and harm reduction.

Responsibilities

• Provide support, supervision, and assistance to homeless adults with multiple barriers.
• Accept referrals and share information on Lookout's external resources.
• Refer guests to community services and complete required records.
• Interview guests and provide basic necessities; maintain safety.
• Maintain statistics and support new staff as needed.
• Adhere to health and safety and respirator fit testing requirements.

Skills

Crisis Intervention Skills

Naloxone training

Trauma-Informed Practice training

Excellent communication

Teamwork / independence

Stress management

Client boundaries

Criminal Record Clearance

Education

Grade 12 + 2 years related experience

Occupational First Aid Level 1 Certificate

Job description

Date: Sep 21, 2026

Location: Surrey, BC, CA

Company: Lookout Housing and Health Society

Employment Status

Casual

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Gateway Shelter

7 minute walk from Gateway Skytrain Station

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks' notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout's Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests. This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout's external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factor
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 22, 2026 at 5:00 pm