Shelter Resource Worker

Lookout Housing and Health; Duncan; On-site; CAD 41,000 - 43,000; Full time

Job summary

Lookout Housing and Health Society in Duncan, BC, is seeking a Shelter Resource Worker to provide direct support in a 24/7 emergency shelter for adults facing homelessness and related challenges. The role includes intake, orientations, and linking guests with services while adhering to Lookout’s ethics and COR safety requirements.

Responsibilities include referrals, basic necessities, records, and assisting staff.

Qualifications

• Related Certificate or Grade 12 with two years related experience.
• Familiarity with community resources including addiction, mental health, income supports and harm reduction.
• Current Occupational First Aid Level 1 certificate is required.
• CPI, Naloxone and trauma-informed practice training are assets.
• Ability to work independently or in a team setting.
• Strong stress management and organizational skills.
• Excellent communication, writing, documentation and attention to detail.
• Maintains boundaries with clients and workers.
• Experience with disadvantaged adults in diverse environments.
• Good physical and mental stamina for shelter work.
• Two years of sobriety if relevant to past concerns.
• Criminal record clearance – vulnerable sector check.

Responsibilities

• Provide support, supervision and assistance to homeless adults facing multiple barriers
• Accept referrals and connect guests with Lookout external resources
• Refer guests to community services
• Interview and provide basic necessities; maintain a safe environment
• Complete records and maintain data
• Support others in the shelter who need help
• Assist new staff members
• Handle complex duties; may involve some challenging aspects
• Stay alert during shifts; sleeping is not permitted
• Comply with and contribute to health and safety programs

Skills

Community resources knowledge

Teamwork

Independent work

CPI/Naloxone/Trauma-informed training

Communication

Documentation

Boundaries management

Empathy for at-risk adults

Stamina

Sobriety requirement

Criminal record check

Education

Related Certificate

Grade 12 + 2 years experience

Occupational First Aid Level 1

Criminal Record Check

Job description

Date: Oct 8, 2026

Location: Duncan, BC, CA

Company: Lookout Housing and Health Society

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

The Village

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests. This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factor
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 22, 2026 at 5:00 pm