Shelter Direct Care Supervisor: Lead, Support & On-Call

pillarnonprofit.ca; London; Sur place; CAD 41 000 - 46 000; Plein temps

Avantages offerts par ce poste

Employer-matched pension plan

Comprehensive benefits

Résumé du poste

Mission Services of London in London, Ontario, is seeking a Direct Care Supervisor to oversee day-to-day shelter operations and ensure high-quality care for residents and community members in accordance with applicable legislation.

The role requires leadership of program delivery, staff supervision, scheduling, and collaboration with partners, with on-call duties after hours. Compensation is $30.00–$33.40 per hour, plus benefits and a defined contribution pension plan.

Qualifications

• Bachelor’s degree in Human Services, Social Work, or a related field, or equivalent combination of education and relevant experience.
• Minimum 3 years of supervisory/management experience working with diverse and vulnerable populations with complex needs.
• WHMIS, First Aid/CPR, and CPI certification required. ASIST (suicide intervention) and HIFIS training considered an asset.
• Strong knowledge of shelter/program administration, database systems, privacy legislation, and related policies and procedures.
• Working knowledge of the Residential Tenancies Act, Landlord and Tenant Board processes, and Housing First initiatives.
• Excellent communication and interpersonal skills with demonstrated ability to collaborate effectively with staff, community partners, and service providers.
• Advanced experience with MS Office Suite and database applications.
• Full-time with 40 hours per week.
• Some On-Call obligations.
• Compensation: $30.00–$33.40 per hour

Responsabilités

• Provide leadership in program service delivery, including crisis intervention, assessment, service planning, ongoing participant support, and oversight of daily shelter programming while ensuring compliance with health, safety, HR protocols, and best practices.
• Supervise, mentor, and support direct care staff, including coaching, performance management, onboarding, training, and ensuring adherence to organizational policies, values, and professional standards of care.
• Develop and manage staff schedules, approve vacation/lieu time, support payroll processing, and ensure adequate staffing coverage in accordance with shelter policies.
• Oversee administrative and operational functions, including budget input and monitoring, reporting, statistics, funder compliance, and timely submission of documentation to the Director.
• Foster collaboration through participation in team meetings, shelter leadership meetings, and community/service provider networks, while supporting case reviews, program planning, and coordination of services.
• Support program development and community engagement, including recreational programming, seasonal events, tours/education sessions, and liaison with external social service agencies to enhance service delivery.
• Crisis counselling/intervention support assessments and service planning, in keeping with professional standards.
• Participate in an on-call rotation to provide after-hours support as required.

Description du poste

Mission Services of London in London, Ontario, is seeking a Direct Care Supervisor to oversee day-to-day shelter operations and ensure high-quality care for residents and community members in accordance with applicable legislation.

The role requires leadership of program delivery, staff supervision, scheduling, and collaboration with partners, with on-call duties after hours. Compensation is $30.00–$33.40 per hour, plus benefits and a defined contribution pension plan.