Shelter Case Worker

Lookout Housing and Health; Vancouver; On-site; CAD 46,000 - 49,000; Full time

Job summary

Lookout Housing and Health Society is seeking a Shelter Case Worker to assist homeless adults at a Vancouver drop-in site. You’ll provide direct support, identify needs, and connect guests with housing, health, and welfare services while adhering to safety and ethical standards.

Responsibilities include documenting cases, coordinating referrals, and supporting new staff. A valid First Aid Level 1 and crisis intervention skills are preferred; full-time temporary role until the incumbent returns.

Qualifications

• Diploma or Certificate or Grade 12 with 2 years related experience.
• Familiarity with community resources, addiction, mental health, welfare and harm reduction.
• First Aid Level 1 Certificate currently valid.
• Crisis Intervention Training is an asset.
• Demonstrated Case Planning skills.

Responsibilities

• Provide support, supervision, and assistance to homeless adults facing barriers.
• Assist guests in identifying needs and developing action plans to meet basic requirements.
• Refer to community services to ensure a safe, supportive environment.
• Maintain required records and statistics.
• Support other shelter staff and assist new staff.
• Ensure health and safety policies are followed; sleeping on shifts not permitted.

Skills

Crisis Intervention

Case Planning

Communication

Documentation

Organization

Stress Management

Teamwork

Boundaries

Education

Diploma or Certificate

Grade 12 + 2 years experience

Job description

Date: Sep 1, 2026

Location: Vancouver, BC, CA

Company: Lookout Housing and Health Society

Employment Status: Full Time- Temporary until incumbent return

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Al Mitchell Place

20 minute walk from Waterfront Skytrain Station/Waterfront Canada Line

Days and Hours of work

Tuesday through Saturday

Shift times will be 0800 - 1600 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$33.49 - 35.31

Job Summary

The Shelter Case Worker (SCW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout's Code of Ethics. SCWs are direct support staff working within a drop-in and peer support for homeless adults who struggle with a variety of issues such as homelessness, addictions and mental health. SCWs carry out a variety of duties related to supporting and referring guests to services.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Assist guests with identifying and assessing needs/issues and developing a flexible plan of action to ensure basic requirements are met; may relate to housing, food, health, legal, financial, and other needs
• Follow up on crisis support by referring to various community and other services to ensure a safe and supportive environment for all
• Provide other related on-site services
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Diploma or Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; particularly addiction, mental health, welfare and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills Training is an asset
• Demonstrated Case Planning skills
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector

Closing Date

Applications will be accepted until September 8, 2026. at 5:00 pm