Shelter Case Manager

Summary

Catholic Charities of Acadiana is seeking a compassionate and dedicated Shelter Case Manager to join our team. This role is integral to providing housing assistance to guests of our shelter, utilizing Housing First and Harm Reduction theories, and employing non-authoritarian problem resolution techniques. The Shelter Case Manager will embody the core values of Catholic Charities of Acadiana, as outlined in our employee handbook and on our website. At Catholic Charities of Acadiana, you'll be part of a dedicated team committed to making a positive impact on the lives of those we serve. We offer a supportive work environment, opportunities for professional development, and the chance to contribute meaningfully to our community. Join us in making a difference. Catholic Charities of Acadiana is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Responsibilities

• Service Coordination:
  • Provide comprehensive service coordination for shelter guests.
  • Assist in the development and implementation of service plans, including housing placement, medical care, and other necessary services.
  • Help guests obtain and maintain mainstream benefits.
  • Maintain detailed and accurate records for each guest, documenting all services provided in Service Point within 24 hours.
  • Advocate for guests and provide referrals to outside agencies.
• Facility Maintenance:
  • Ensure cleanliness of shelter guest rooms and maintain a clean, orderly office area and facility.
  • Provide transportation and/or bus vouchers as needed.
• Support and Training:
  • Provide life skills training and monitor medication for guests as required.
  • Coordinate service plans with other social service providers and attend scheduled service coordination staffings.
  • Offer crisis prevention and intervention as necessary.
• Communication:
  • Regularly communicate with your Supervisor and attend all assigned training.
  • Exhibit courteous and polite behavior at all times.
• Additional Duties:
  • Perform any other duties as assigned by the Supervisor.

Job Qualifications

• Education: Minimum of a high school diploma/GED required; Bachelor's degree preferred.
• Experience:
  • At least two years of service coordination or related social service experience.
  • Knowledge of homelessness and housing programs is helpful.
  • Experience working with individuals experiencing homelessness.
  • Exceptional problem resolution and de-escalation skills.
  • Strong oral and written communication skills.
  • Ability to maintain appropriate behavior and personal boundaries.

Job Specifications

• Medium: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. 100% of the time.
• Job Type: Full-time
• Benefits:
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance