Shared Services - Systems Administrator P2

OSI Maritime Systems; Burnaby; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental

RRSP

Vacation

Job summary

OSI Maritime Systems is seeking a System Administrator to provide application and hardware support to end-users and maintain networked resources. You will aid in IT system management, including VMware, storage, Active Directory, backups, and patching, while ensuring security and data integrity.

The role requires 2–5 years of IT experience, strong problem solving, and customer-focused service. On-site Canada location with 24x7 availability during downtime events.

Qualifications

• 2 year college diploma or equivalent in IT.
• Experience in IT systems and network support roles (2–5 years).
• Strong problem solving and analytical skills.
• Excellent communication and organizational abilities.
• Experience with Endpoint Privilege Management tools (BeyondTrust) is a plus.
• Familiarity with ISO 27001 ISMS concepts is a plus.
• Customer service focus and proactive attitude.

Responsibilities

• Provide orientation to new employees and onboarding.
• Resolve remote access and VPN issues for users.
• Troubleshoot network appliances and general connectivity problems.
• Maintain inventory of IT hardware across locations.
• Monitor data center equipment for uptime and health.
• Assist in system management: VMware, storage, AD, backups, patching.
• Support file servers and manage permissions for data access.
• Coordinate with vendors for support and escalations.
• Contribute to documentation and process improvements.
• Provide Tier I–II IT support and be available for 24x7 uptime.

Skills

Active Directory

Group Policy

Windows Server

VMware ESX

vSphere

PowerShell

Networking

VPN

Firewalls

Storage (SAN)

Backups/DR

Scripting

Documentation

Customer service

Education

2 year College Diploma in IT or equivalent

Tools

Pure Storage

VEEAM

PRTG

DNS tools (Network Solutions)

Job description

Who are we?

At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of innovation in the maritime industry. Our collaborative and dynamic environment ensures every team member contributes to advancing marine safety and operational excellence. With a global presence, we are proud to have offices in Canada, UK, Taiwan, Australia and Germany.

Who are we?

At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of innovation in the maritime industry. Our collaborative and dynamic environment ensures every team member contributes to advancing marine safety and operational excellence. With a global presence, we are proud to have offices in Canada, UK, Taiwan, Australia and Germany. This position supports the overall availability of networked resources. The System Administrator will provide application and hardware support to end-users. Specific emphasis is put on Internal IT resources including firewalls, switches, virtual servers, network attached storage and associated software and services. Under the direction of the Senior Systems Administrator, this position will act as a first line resource person and will provide application and hardware support to end-users. The Systems Administrator supports the overall availability of networked resources.

What will you do?

• Provides orientation to new employees
• Resolves remote access connection difficulties
• Supports users in troubleshooting standard network appliance issues
• Troubleshoots general printer, network and connectivity issues
• Identify and troubleshoot network performance issues
• Perform routine maintenance and system updates.
• Provides basic management of office network infrastructure (cabling, patching, moves etc.)
• Respond to help desk tickets regarding VPN and wireless connectivity issues.
• Maintains a current and accurate inventory of all IT hardware worldwide
• Monitoring and management of data center equipment, such as servers, storage, compute and HVAC equipment to ensure maximum system health and up time
• Assist in global IT system management and administration, including VMWare, storage, Active Directory & Group Policy, backups & disaster recovery, Windows and systems patching
• Provide assistance to the Sr Systems Administrator to monitor and correct backups to ensure all site and corporate data is backed up and secured according to corporate retention policies
• Acquiring and maintaining vendor and site documentation pertaining to IT systems
• Support of file servers, managing and monitoring space, and using file permissions to ensure appropriate control to data
• Vendor liaison for support cases and escalations
• Research and recommend updates for current systems or processes, or new systems to add value to the IT environment
• Provides Tier I-II level IT customer support
• Must be available for 24x7 support in the event of scheduled and unscheduled downtime

What will you bring?

• 2 year College Diploma or Business School diploma or equivalent.
• 2-5 year working experience in an IT Systems and Network support role.
• Strong problem solving/analytical/critical thinking skills;
• Self-starter with excellent organizational, administrative and interpersonal skills;
• Ability to multi-task and work in a fast paced environment;
• Ability to follow through with tasks, projects and troubleshooting, Excellent oral and written, and communication skills,
• Previous experience with EPM (Endpoint Privilege Management) tools such as Beyond Trust.
• Knowledge and Experience in the following IT Infrastructure technologies and systems:
• Active Directory, Group Policy & Windows Server
• Storage (SAN) administration (Pure Storage)
• VMWare ESX and vSphere
• Disaster Recovery, Backups and archiving (VEEAM)
• PowerShell & scripting in Active Directory and Windows
• Microsoft Windows Server, DNS, DFS, DHCP, print servers, WSUS
• External DNS tools and management (Network Solutions)
• Utilizing and optimizing monitoring and alerting tools (PRTG)
• Understanding of networking concepts, including TCP/IP, routing and DHCP
• Strong understanding of Windows 11 and Windows Server environments
• M365 tenant administration
• Sophos firewalls
• General Management of VPN systems with 2-Factor Authentication (Management of Smart Cards)
• Ability to produce, update and maintain systems documentation
• Understanding of industry standard business software applications such as MS Office, Outlook configuration, anti-virus and malware an asset.
• Understanding of network printing and functions of all-in-one printers an asset.
• Understanding of industry best practices regarding information security an asset; knowledge of hardware and software configuration and support an asset
• Basic understanding of the principles of an ISMS based on ISO 27001
• A focus on Customer service, and a drive to maintain and improve it

Why work for OSI?

• Collaborative Culture: Work with a talented and supportive team that values innovation and teamwork.
• Diversity, Equity, and Inclusion: OSI is committed to fostering a workplace where everyone feels respected, valued, and empowered to contribute their best.
• Growth Opportunities: We invest in our employees' professional development and career growth with an annual employee driven development program.
• Competitive Benefits: Enjoy health, dental, RSP, vacation and a healthy work-life balance environment!

If you need accommodations during the hiring process, please contact Talent Acquisition.