Shared Service Advisor

University of Alberta; Edmonton; Hybrid; CAD 51,000 - 71,000; Full time

Job summary

Join a leading university as a Shared Service Advisor, providing essential HR and financial support. This hybrid role combines remote and in-person work, ensuring high-quality service and client satisfaction. Ideal candidates will have a diploma and relevant experience in a metrics-driven environment. The university values diversity and inclusion, welcoming applicants from all backgrounds.

Qualifications

• 1-3 years of experience in HR, finance, or administrative service delivery.
• Excellent communication skills and attention to detail.

Responsibilities

• Provide advice on HR and financial processes.
• Resolve inquiries with knowledge of university policies.
• Document interactions accurately and manage requests efficiently.

Skills

Communication

Problem Solving

Attention to Detail

Education

Diploma in a related field

Tools

Freshservice

Google Workspace

PeopleSoft

Job description

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Position Details

• Department: Vice-President Finance & Administration - Shared Services Staff Contact Centre
• Salary range: $51,821.52 to $70,382.74
• Hours per week: 35
• Grade: 8
• Posted date: May 12, 2025
• Closing date: May 26, 2025
• Position Type: Full Time - Operating Funded

Overview

This position is part of the Non-Academic Staff Association (NASA) and offers a comprehensive benefits package. It is a hybrid role primarily based at Enterprise Square, combining remote and in-person work.

About the University of Alberta

The university acknowledges its location on Treaty 6 territory and values the histories and cultures of First Nations, Métis, Inuit, and all First Peoples of Canada. It is a vibrant community of over 14,000 faculty and staff, 40,000+ students, and 300,000 alumni worldwide, dedicated to impactful research and community service.

Role Description

The Shared Services - Staff Service Centre provides a single contact point for HR, finance, and IT inquiries. The Advisor will deliver personalized support to staff, offering guidance on processes and policies, and ensuring high-quality service and client satisfaction.

Key Responsibilities

1. Provide advice on HR and financial processes, escalating complex issues appropriately.
2. Listen actively, understand stakeholder needs, and communicate empathetically.
3. Utilize resources to prioritize and categorize interactions.
4. Resolve inquiries with knowledge of university policies and escalate when necessary.
5. Proactively anticipate and respond to staff needs with expert guidance.
6. Collaborate with team members and share knowledge for continuous improvement.
7. Document interactions accurately and manage requests efficiently.
8. Ensure a high standard of service quality and client experience.
9. Contribute to ongoing improvement projects and maintain knowledge bases.

Minimum Qualifications

• Diploma in a related field.
• 1-3 years of experience in HR, finance, or administrative service delivery in a large, metrics-driven environment.
• Excellent communication skills and attention to detail.

Preferred Qualifications

• Experience with Freshservice, Google Workspace, and PeopleSoft is an asset.
• Curiosity, critical thinking, and problem-solving skills.
• Comfort with technology and continuous learning.
• Knowledge of university policies and programs is an asset.
• Team-oriented, agile, and service-focused attitude.

The university is committed to diversity and inclusion, welcoming applicants from all backgrounds and providing accommodations during the hiring process. Applications close at midnight on May 26, 2025, Edmonton local time.