Sewing & Alterations Store Manager

Stitch It; Surrey; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in clothing alterations is seeking an experienced Store Manager to supervise operations and deliver exceptional customer service. The role involves managing alterations, guiding customers through fittings, and maintaining high-quality standards in a fast-paced environment. Ideal candidates will have significant experience in tailoring and management.

Qualifications

• 3-5 years experience in clothing alterations.
• Proficiency in industrial sewing machines.
• Supervisory or managerial experience in a retail or tailoring setting.

Responsibilities

• Perform clothing alterations ensuring quality and fit for customers.
• Oversee daily operations and staff performance.
• Ensure high customer satisfaction and meet alteration goals.

Skills

Tailoring

Customer Service

Problem Solving

Tools

Industrial Sewing Machines

Job description

We are seeking an experienced Store Manager – Sewing & Alterations to lead our team in delivering exceptional customer service and high-quality clothing alterations. This role requires strong expertise in tailoring, alterations, and industrial sewing machines , as well as proven experience in a supervisory or managerial position. The ideal candidate is a skilled professional who can oversee daily store operations while ensuring that alteration services meet our high standards.

Key Responsibilities :

Alterations & Technical Expertise

• Perform professional clothing alterations, ensuring a perfect fit for customers.
• Conduct fittings, provide expert recommendations, and execute alterations with precision.
• Operate industrial sewing machines (Blind Stitch, Cover Stitch, and Serger).
• Uphold quality control standards to guarantee customer satisfaction.
• Provide an excellent in-store experience by guiding customers through the fitting process.
• Assist customers in selecting the best alteration options for their needs.
• Meet and exceed sales and alteration goals while ensuring high customer satisfaction.
• Handle customer concerns and manage redo requests professionally.

Management & Administration

• Support the Store Manager in overseeing daily operations and staff performance.
• Schedule and manage store staff efficiently while maintaining labor cost targets.
• Communicate effectively with the team to ensure smooth store operations.
• Assist in approving timesheets and maintaining accurate payroll records.

Qualifications :

• Minimum of 3-5 years of experience in clothing alterations, including fitting and finishing.
• Strong proficiency in using industrial sewing machines.
• Previous supervisory or managerial experience in a retail or tailoring environment.
• Excellent customer service and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

J-18808-Ljbffr

Create a job alert for this search