Setup Analyst

GardaWorld; Hamilton; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

A leading security company is seeking a detail-oriented Setup Analyst to manage the configuration and deployment of video monitoring systems. This hybrid role requires collaboration across teams to ensure accurate installations and maintenance of security systems. Candidates should hold a Bachelor's degree in IT or Computer Science and have strong knowledge of IP technologies. Join GardaWorld in enhancing public safety through innovative security solutions.

Qualifications

• Bachelor’s degree in IT or Computer Science required.
• Solid understanding of IP networking fundamentals.
• Experience with Immix, Syncro, Avigilon preferred.

Responsibilities

• Configure VMS, NVRs, and IP cameras for new installations.
• Document all ROI designs and system configurations.
• Resolve technical issues related to video systems.

Skills

Understanding of IP networking fundamentals

Technician knowledge of IP devices

Education

Bachelor’s degree in information technology

Job description

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Setup Analyst

Business Unit: Corporate

Career Area: Operations and Administration

Location:

Hamilton, Ontario, CA Mississauga, Ontario, CA

Job Title: Setup Analyst
Department: Global SETUP
Reports To: Setup Analyst Supervisor
Work Model: Hybrid (Primarily in person with occasional remote work)

Job Summary

The Setup Analyst is responsible for the precise configuration of video monitoring systems, ensuring 100% accuracy and efficiency in deployments. This role handles setups of all new installations, including sites, phases, poles, and cameras, while also managing system decommissioning during attrition. The analyst implements standardized configurations, troubleshoots issues, and maintains detailed documentation to ensure seamless operation. Collaboration with other teams is critical to maintaining system integrity and performance.

Key Responsibilities

System Configuration & Deployment

• Configure VMS, NVRs, IP cameras, and alarm systems for new installations (sites, phases, poles, or individual cameras).
• Ensure proper integration of devices with existing video management and monitoring platforms.
• Validate video feeds, camera angles, and recording settings to meet security and operational requirements.

Alarms Implementation

• Implement and configure standard alarm thresholds and motion detection rules.
• Apply established business best practices for all configurations.
• Identify security vulnerabilities and recommend hardware/software adjustments to mitigate risks.

System Maintenance & Decommissioning

• Remove and deactivate all system components (cameras, NVRs, user accounts) during attrition processes, ensuring data privacy compliance.
• Maintain detailed records of all configurations and changes
• Perform Configuration file backups to designated servers.
• Resolve basic to intermediate technical issues (e.g., video latency, connectivity, false alarms).
• Escalate complex problems to other teams when required.
• Assist field technicians for hardware repairs or replacements when necessary.

Documentation & Compliance

• Document all ROI designs and system configurations.
• Adhere to data protection policies (e.g., masking sensitive areas in video feeds).
• Contribute to internal knowledge bases with deployment best practices and troubleshooting guides.
• Work closely with other departments as needed to validate system functionality post-deployment.
• Assist Setup Engineers in testing new integrations and provide feedback on usability.
• Participate in training sessions for new technologies or workflow updates.

Qualifications

Education:

• Bachelor’s degree in information technology, Computer Science, or similar.

Experience: (Preferred)

• Experience with Immix, Syncro, Avigilon, Orchid or similar VMS
• Experience in Avigilon, Hikvision, or similar IP camera configuration
• Alarms system integration

Skills:

• Solid understanding of IP networking fundamentals
• Solid Technician knowledge of IP devices, AI alarms integration or similar

Certifications (Preferred):

• CompTIA A+, or similar
• CompTIA NETWORK+, or similar
• Hybrid role (primarily in-person with occasional remote work).
• Must adhere to strict schedules for tasks deadlines and system go-lives.
• On-call rotation may be required for urgent deployments or outages.

Performance Metrics

• Maintain 100% configuration accuracy
• Meet or exceed SLA timelines for assigned Tasks.
• Ensure proper documentation of all work
• Adhere to all established business protocols

This role is ideal for a detail-oriented Analyst who thrives in a structured, technology-driven environment and takes ownership of end-to-end system reliability.

SSAlarm

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.