Servicing Collections Associate

Brex Inc.; Vancouver; Hybrid; CAD 49,000 - 62,000; Full time

Job summary

Brex Inc. is seeking a dedicated professional in collections management for their Vancouver team. You will engage with B2B stakeholders to manage outstanding funds, handle negotiations, and support risk management strategies. This hybrid role offers flexibility while collaborating with a diverse team to enhance customer satisfaction.

Benefits

Up to four weeks fully remote work per year

Qualifications

• 1+ years of experience in a customer-facing role.
• Strong problem-solving abilities and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage collections on outstanding funds and stakeholder relations.
• Collaborate with internal teams to optimize customer repayments.
• Identify improvements to payment plans and recovery options.

Skills

Problem Solving

Interpersonal Communication

Multitasking

Tools

Microsoft Office

Google Apps

Salesforce Service Cloud

Excel Functions

Job description

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations team at Brex

The Operations team is the bridge between our product and our customers. Our priority is to keep our customers happy and their businesses protected, while delivering vital information back to our internal teams. We are responsible for underwriting all of our customers, while simultaneously managing Brex’s risk exposures. We work cross-functionally with Risk, Compliance, Data, and Engineering to allow Brex to scale efficiently, keeping quality top of mind.

What you'll do

You are well-versed in Servicing/Collections and will be responsible for collecting on outstanding funds, risk management and additional projects. You are able to adjust to, and thrive in, an ever-changing environment. You will be responsible for managing B2B stakeholders with an emphasis on negotiations and collections.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks related to payment plans and other guidelines are effectively completed in a timely manner
• Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
• Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries
• Provide support to the Capital Markets, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results
• Work effectively with various partners to ensure a harmonized approach towards achieving common goals
• Swiftly comprehend escalated customer repayment scenarios by analyzing context across systems, payment history, market, and industry trends
• Extract and present data using Looker and Google Sheets

Requirements

• 1+ years of of experience in a customer-facing role
• Strong ability to problem solve and resolve escalated customer issues
• Excellent verbal, written, and interpersonal communication skills
• Ability to multitask in a fast paced environment
• Ability to build rapport and maintain business relationships
• Experience using Microsoft Office/Google Apps
• Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions
• Must be willing to work in office 2 days per week on Wednesday and Thursday

Bonus Points:

• Previous experience in commercial receivable recoveries
• A basic understanding of FDCPA, TCPA, and Credit Reporting
• Experience using Retool

Compensation

The expected salary range for this role is $49,200 - $61,500 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with abrex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.