Services Partner Engagement Manager

CDW; Toronto; On-site; CAD 82,000 - 102,000; Full time

Job summary

A leading technology solutions provider in Toronto is seeking a Partner Engagement Manager to develop and manage relationships with key partners. The ideal candidate will have 5+ years of experience in account management within the IT industry and a strong background in negotiation and strategic planning. This role offers a competitive salary range of $82,000 to $102,000 based on experience and skills.

Benefits

Market-competitive total rewards package

Pay transparency

Equal opportunity employer

Qualifications

• 5+ years of relevant experience with client focus and account management.
• Experience managing partners or vendors in the IT industry.
• Strong sales background and excellent communication skills.

Responsibilities

• Develop and manage relationships with key partners.
• Lead the onboarding process for new partners and ensure their compliance.
• Track and measure the success of partnerships and report to leadership.

Skills

Strong relationship-building

Customer service orientation

Negotiation skills

Problem-solving

Strategic thinking

Analytical skills

Education

Post Secondary Degree in Business Administration, Computer Science, or Management Information Systems

Tools

Salesforce

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Partner Engagement Manager is responsible for developing, managing, and nurturing strong, long-term relationships with key partners. This role involves identifying new partnership opportunities, managing partner relationships, and ensuring that partners service offerings are in alignment with our internal Professional Services and GTM. The Partner Engagement Manager will collaborate cross-functionally to deliver optimal value for both CDW and its partners, ensuring a mutually beneficial relationship that drives business growth.

What you will do :

• Partner Relationship Management : Build and maintain strong, trusted relationships with key partners. Ensure that partners services provided drives long-term success.
• Onboarding & Integration : Lead the onboarding process for new partners and ensuring that they have the resources and support needed to effectively use CDWs tools, systems and processes.
• Partner Strategy & Growth : Develop and execute strategies to expand relationships and enhance the business opportunities with existing partners. Identify new partnership opportunities and help facilitate growth through mutual collaboration.
• Collaboration with Internal Teams : Work closely with internal teams (Sales, Marketing, PPM, SA, Presales etc) to ensure that partners are aligned with company goals and objectives through GTM strategy discussions.
• Monitoring & Reporting : Track and measure the success of partnerships, including setting KPIs, monitoring performance, and providing regular reports to senior leadership. Analyze partner performance and create improvement plans when necessary, through QBRs and Score carding.
• Partner Enablement : Develop and implement training and enablement programs.
• Conflict Resolution & Issue Management : Proactively identify and resolve any conflicts, challenges, or issues that arise in the partner relationship. Address concerns in a timely and professional manner to maintain positive relationships.
• Partner Communication : Maintain consistent communication with partners through regular meetings, emails, and calls. Ensure partners are kept up-to-date on relevant business information.
• Negotiation & Contract Management : Lead the negotiation of partnership agreements and contracts. Ensure that both parties’ expectations are clearly defined and managed, and that contracts comply with internal policies.
• Market & Competitor Insights : Stay informed on industry trends, competitor activities, and partner needs to ensure that the company's offerings remain relevant and competitive in the marketplace.
• Manage a revenue plan of 4 to 10M book of business

What we expect of you :

Post Secondary Degree in Business Administration, Computer Science, or Management Information Systems

5+ years of relevant experience with client focus and account management

Experience managing partners, suppliers, or vendors as an account manager or partner manager in IT industry

Strong relationship-building and interpersonal skills with strong customer service orientation

Strong sales background

Excellent communication and presentation abilities (both verbal and written).

Experience with partner management platforms and CRM tools (Salesforce) or similar tools.

Ability to negotiate and manage complex contracts and partnerships.

Strategic thinking with the ability to execute on tactical initiatives.

Strong problem-solving and conflict resolution skills.

Knowledge of industry trends and market dynamics.

Excellent analytical, mathematical, and problem-solving skills

Extensive practical knowledge of services delivery and IT consulting

Ability to develop and manage professional relationships

Pay range : $ 82,000- $ 102,000, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data.We determineindividual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.