Services Manager - Digital & Lifecycle Services, Canada

Danfoss GmbH; Oakville; On-site; CAD 90,000 - 130,000; Full time

Job summary

Danfoss GmbH is seeking a Services Manager for Digital & Lifecycle Services in Oakville, Canada. This pivotal role involves managing service partners, ensuring high-quality service delivery, and driving business development within the Canadian market. This position demands a proven track record, strong sales capabilities, and effective partner management skills to contribute to the success of Danfoss’ services. The ideal candidate will play a crucial role in promoting service offerings and maintaining customer satisfaction.

Benefits

Bonus system

Paid vacation

Possibility to work remotely

Personal insurance

Communication package

Opportunity to join Employee Resource Groups

Employee Referral Program

Qualifications

• 7+ years of experience in service management, sales, or business development.
• Strong understanding of Variable Frequency Drives or similar automation equipment.
• Proven track record of successfully managing service partners.

Responsibilities

• Identify, onboard, and manage a network of qualified service partners.
• Secure outstanding service performance and customer satisfaction.
• Act as a champion for the Digital and Lifecycle Services division.

Skills

Service Management

Sales Development

Partner Management

Customer Satisfaction

Technical Expertise

Education

4-yr Degree in Business or Engineering

Job description

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Services Manager - Digital & Lifecycle Services, Canada

Requisition ID: 44093

Job Location(s):

Oakville, CA

Employment Type: Full Time

Job Description

The Services Manager for Digital & Lifecycle Services (DLS) in Canada reports directly to the Country Head of Danfoss Drives and will be located in Canada with preference to Oakville or GTA. The Services Manager for Canada is a critical role responsible for leading, managing and developing Danfoss' DLS business within the Canadian market. This position encompasses three key areas: managing service partners, ensuring service quality and developing service capabilities, and driving sales/business development for the Digital and Lifecycle Services division. The Services Manager will be a key contributor to the growth and success of Danfoss' service offerings in Canada.

Job Responsibilities

Service Partner Management:

· Identify, onboard, and/or manage a network of qualified service partners across Canada.

· Develop and maintain strong relationships with service partners, ensuring alignment with Danfoss' standards and objectives.

· Negotiate service agreements, monitor partner performance against key metrics and communicate with stakeholders (sales team, DLS), and drive prioritized initiatives for the channel.

· Ensure cost-effective service delivery without sacrificing customer experience.

· Provide training and support to service partners to enhance their capabilities.

Service Quality & Service Capabilities:

· Secure outstanding service performance, customer satisfaction. and quality via internal resources and service partner network

· Establish and monitor key performance indicators (KPIs) to track service performance.

· Analyze service data to identify areas for improvement and implement corrective actions, be accountable for service cases & lead major quality cases/service projects

· Contribute to the development of new service offerings and capabilities of services partners to meet evolving customer needs & ensuring coverage across products and applications

· Develop and maintain the service operating model for Canada, act as a Liaison between partners and Danfoss DLS division

Sales/Business Development (Digital and Lifecycle Services):

· Act as a champion for the Digital and Lifecycle Services division within Canada, and promote DrivePro Services and support upselling

· Identify and pursue new sales opportunities for service contracts, upgrades/retrofits, and digital solutions.

· Collaborate with the Vertical Sales Leaders to develop and execute sales strategies to promote service offerings to new and existing customers to achieve revenue targets

· Provide technical expertise and support to the sales team on service-related matters.

· Develop business development plans and activities to grow the service business.

· Build long-term relationships with all stakeholders internal & external (sales, inside sales, tech specialists, management etc.)

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

Required (basic) qualifications

· 4-yr. Degree: Business or Engineering or equivalent experience

· 7+ years of experience in service management, sales, or business development, preferably in a related industry (e.g., HVAC, industrial automation, heavy industry).

Preferred qualifications

· Proven track record of successfully managing service partners and delivering high-quality service.

· Strong understanding of service business models and market dynamics.

· Strong understanding of Variable Frequency Drives or similar automation equipment

· Experience in the business-to-business (B2B) sales process.

· Experience with various sales channel coordination of independent partner networks, e.g. – distribution, representatives, OEMs etc.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Possibility to work remotely
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000people, serving customers in more than 100 countries through a global footprint of 95 factories.