Services Lead, Stores - Full Time

LVMH; Toronto; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Performance bonus

Benefits program

Learning & development

Job summary

Sephora Canada in Toronto is seeking a full‑time Store Sales Associate to maintain top customer service and ensure beauty advisors meet Sephora selling standards. You will support visual merchandising, engage clients on‑stage, and sometimes act as Manager on Duty to drive store performance.

Ideal candidates have 1–3 years of experience in a similar role, strong client service skills, and the ability to influence peers and manage time effectively.

Qualifications

• 1–3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Effective time management and problem‑solving skills.

Responsibilities

• Sales: ensure Beauty Advisors execute Sephora selling standards and monitor store performance.
• Visual merchandising: keep floor visuals aligned with company standards and update animations as needed.
• Engage with clients on‑stage and act as Manager on Duty when needed.
• Analyze store sales and business opportunities; adjust staffing to meet client needs.
• Participate in interviewing for World team as needed.
• Demonstrate Sephora values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, Initiative.

Skills

Sales experience

Client service

Time management

Problem solving

Influence peers

Job description

Job ID: 299324
Store Name/Number: ON-Yorkdale (0502)
Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

Profile

Job ID: 299324
Store Name/Number: ON-Yorkdale (0502)
Address: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate in the interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.