Services Lead, Stores - Full Time

Sephora; Toronto; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Learning & development

Job summary

Sephora Canada in Toronto is seeking a Services Lead to support all departments on the sales floor at our Don Mills location. You will ensure the team executes Sephora’s selling model and delivers outstanding client service to meet store goals, while collaborating with Beauty Advisors and other departments.

The role includes overseeing visual merchandising, acting as Manager on Duty, and participating in interviews as needed.

Qualifications

• 1–3 years’ experience in a similar role at a high-volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong client service skills and problem-solving abilities.
• Demonstrated effective time management and multitasking in a fast-paced retail environment.

Responsibilities

• Support all departments on the sales floor and ensure Sephora’s selling model is executed.
• Oversee visual merchandising and maintain high-quality store visuals.
• Act as Manager on Duty, engaging with clients and staff on stage when possible.
• Assist in staffing decisions and participate in interviews for the World team.
• Uphold Sephora values and drive store performance and client satisfaction.

Skills

Customer service

Time management

Problem solving

Sales experience

Job description

Job ID: 295269Store Name/Number: ON-Shops at Don Mills (1612)Address: 15 Karl Fraser Road, Toronto, ON M3C 3R6, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularVacancy Status: This position is for an existing, open vacancyAs a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed.Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.Talent Champion. Participate in the interviewing process as needed for the World team.Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.We’d love to hear from you if…You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.You have proven ability to influence peers and provide feedback.You can demonstrate strong client service skills.You have demonstrated effective time management and problem-solving skills.Meaningful RewardsThe compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.