Stage Experience Lead - Full Time

Sephora; Toronto; On-site; CAD 63,612,000 - 74,787,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning & development

Job summary

Sephora Canada is seeking a Stage Experience Lead to oversee all sales floor departments at our Toronto flagship store. This full-time role focuses on delivering Sephora’s client service model and driving store performance.

You will coach cast members, respond to client feedback, support in-store events, and collaborate with your manager to develop talent and exceed business goals. The final pay offered will reflect qualifications and local market factors, with potential performance-based

Qualifications

• One to three years’ experience in a similar role at a similar volume store.
• Excellent verbal/written communications skills and ability to influence business partners.
• Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

Responsibilities

• Oversee all sales floor departments within the Sephora store.
• Ensure on-stage cast properly execute Sephora’s selling model and provide outstanding client service.
• Respond to client feedback and support events to help the store meet goals.
• Coach, develop and check in with direct reports and manage performance as needed.
• Collaborate with the direct manager to address client-related feedback and opportunities.

Job description

Job ID: 295135Store Name/Number: ON-Bloor Street (0508)Address: 77 Bloor Street West, Unit #1, Toronto, ON M5S 2B4, Canada (CA)Full Time/Part Time: Full TimePosition Type: RegularVacancy Status: This position is for an existing, open vacancyThe Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.We’d love to hear from you if…You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.Meaningful RewardsThe compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.