Services Lead, Stores - Full Time

Sephora USA, Inc; Sault Ste. Marie; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the beauty industry seeks a full-time Services Lead for its store in Sault Ste. Marie. In this role, you will support various departments and ensure excellent service delivery, enhance sales performance, and maintain merchandising standards. The ideal candidate will have a passion for client service and a proactive approach to team management.

Benefits

Comprehensive medical & dental benefits

Paid vacation

Competitive bonus structure

Extensive training and development opportunities

Qualifications

• 1-3 years’ experience in a similar role.
• Ability to influence peers and provide constructive feedback.
• Demonstrate strong client service skills.
• Effective time management and problem-solving skills.

Responsibilities

• Ensure all Beauty Advisors execute Sephora’s selling approach.
• Support merchandising standards and visuals on the sales floor.
• Engage with staff and clients on-stage.
• Manage on-stage zoning to support client needs.
• Participate in interviews as needed.

Skills

Client Service Skills

Time Management

Problem-Solving Skills

Influencing Peers

Job description

Job ID:

267478

Store Name/Number:

ON-Station Mall (1608)

Address:

293 Bay St Ste. B16, Sault Sainte Marie, ON P6A 1X3, Canada (CA)

Full Time/Part Time:

Full Time

Position Type:

Regular

You’ll love working here…

As Services Lead, Stores - Full Time, you will support all departments on the sales floor within a specific Sephora location. Departments include Colour, Skincare, Sephora Collection, Fragrance, or a combination of these. Your responsibility is to ensure all team members execute Sephora’s selling model and provide outstanding client service to meet and exceed company objectives. Your duties include:

1. Sales Experience: Ensure all Beauty Advisors properly execute Sephora’s selling approach. Monitor sales performance and opportunities, aligning team members with goals.
2. Visual Merchandising: Support the Operations team by maintaining merchandising standards and visuals on the sales floor. Keep the store presentation at the highest level and execute updates as needed.
3. Passionate about Clients: Act as the Manager on Duty regularly. Engage with staff and clients on-stage whenever possible.
4. Entrepreneurial Spirit: Understand the store’s sales performance and business opportunities. Manage on-stage zoning to support client needs and adjust staffing to meet expectations.
5. Talent Champion: Participate in interviews as needed for the team.
6. Employee Engagement: Demonstrate Sephora’s values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have 1-3 years’ experience in a similar role or store volume.
• You can influence peers and provide constructive feedback.
• You demonstrate strong client service skills.
• You have effective time management and problem-solving skills.

While at Sephora, you’ll enjoy…

• The people: Work with industry-leading talent you can be proud of.
• The perks: Comprehensive medical & dental benefits, paid vacation, and a competitive bonus structure.
• The education: Sephora invests heavily in training, including product knowledge and personalized career development to help you achieve your goals.