Services Lead, Stores - Full Time

SEPHORA; Lethbridge; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading beauty retailer in Lethbridge is looking for a Services Lead to support all departments on the sales floor. This full-time position involves ensuring Beauty Advisors execute sales strategies, maintaining store visual standards, and engaging with clients. Ideal candidates should have 1-3 years of experience in a similar role and demonstrate strong client service and teamwork skills, along with a passion for the beauty industry.

Benefits

Comprehensive medical & dental benefits

Paid vacation

Competitive bonus structure

Personalized career plan

Qualifications

• 1-3 years' experience in a similar role at a comparable store or equivalent internal experience.
• Ability to influence peers and provide constructive feedback.
• Strong client service skills.

Responsibilities

• Ensure all Beauty Advisors properly execute Sephora's selling.
• Support the Operations team with merchandising concepts.
• Act as the Manager on Duty engaging with staff and clients.
• Manage on-stage zoning to support client needs.
• Participate in interviewing processes for the team.

Skills

Client service skills

Time management

Problem-solving skills

Teamwork

Sales experience

Job description

Job ID: 270074

Store Name/Number: AB-Lethbridge (1512)

Address: 131, 501 1st Avenue South, Lethbridge, AB T1J 4L9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

You'll love working here...

As Services Lead, Stores - Full Time, you will support all departments on the sales floor within a specific Sephora location. Departments include Colour, Skincare, Sephora Collection, or Fragrance, or a combination of these. You will ensure that all team members execute Sephora's selling model and provide outstanding client service to meet and exceed company objectives. Your responsibilities include:

1. Sales Experience: Ensure all Beauty Advisors properly execute Sephora's selling. Be aware of the store's sales performance and opportunities, aligning team members with goals.
2. Visual Merchandising: Support the Operations team by ensuring merchandising concepts and visuals on the sales floor meet company standards. Maintain an attractive sales floor and execute updates as needed.
3. Passionate about Clients: Act as the Manager on Duty regularly. Engage with staff and clients on-stage whenever possible.
4. Entrepreneurial Spirit: Understand the store's sales performance and business opportunities. Manage on-stage zoning to support client needs and adjust staffing accordingly.
5. Talent Champion: Participate in interviewing processes for the team as needed.
6. Employee Engagement: Demonstrate Sephora values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We'd love to hear from you if...

• You have 1-3 years' experience in a similar role at a comparable store or equivalent internal experience.
• You can influence peers and provide constructive feedback.
• You demonstrate strong client service skills.
• You have effective time management and problem-solving skills.

While at Sephora, you'll enjoy...

• The People: Work with top industry talent you can be proud of.
• The Perks: Comprehensive medical & dental benefits, paid vacation, and a competitive bonus structure.
• The Education: Sephora invests heavily in training, focusing on product knowledge and building a personalized career plan to help you achieve your professional goals.