Services for Community Living – Program Manager

Kootenay Career Development Society; Nelson; On-site; CAD 60,000 - 80,000; Full time

Job summary

A non-profit organization is seeking a SCL Program Manager in Nelson, Canada, responsible for managing the SCL program, ensuring compliance with all standards, and supporting individuals with diverse abilities. The ideal candidate should have leadership experience, a relevant degree, and a strong commitment to community inclusion and advocacy.

Qualifications

• Minimum of 3–5 years management/supervisory experience in a non-profit setting.
• Demonstrated experience supporting individuals with diverse abilities or complex needs.
• Access to a reliable vehicle.

Responsibilities

• Oversee daily operations of the SCL program ensuring compliance.
• Develop, implement, and monitor individualized support plans.
• Build and maintain positive relationships with families and community partners.

Skills

Excellent leadership and supervisory skills

Knowledge of CLBC service delivery system

Excellent oral and written communication skills

Effective human resources skills

Strong ability to function independently and as a team member

Education

Post-secondary degree in Social Work, Community Social Services, Psychology, or related field

Job description

Overview

Nelson CARES Society is a multi-program, non-profit organization committed to building a healthy, inclusive community through advocacy, affordable housing, and support services. Services for Community Living (SCL) Program is one of our long-standing initiatives, delivering 24-hour, person-centered supports to adults with diverse abilities at three community living homes. The SCL program is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Job Summary: The SCL Program Manager is responsible for the overall planning, coordination, and management of the program. Working from a trauma-informed perspective, the Manager ensures an environment that fosters independence, dignity of risk, and meaningful community inclusion for the individuals supported.

Responsibilities

• Oversee daily operations of the SCL program to ensure compliance with CLBC contracts, licensing requirements, CARF standards, and the Society’s policies.
• Provide supervision and leadership to the SCL House Supervisory team, Program Assistant, and indirectly to Community Support Workers.
• Develop and maintain policies and procedures to meet regulatory and collective agreement requirements.
• Ensure health, safety, and risk management practices are consistently followed.
• Develop, implement, and monitor individualized support plans in collaboration with individuals served, families, and teams.
• Establish program goals and outcomes, prepare reports for funders, and support accreditation and quality improvement initiatives.
• Develop and monitor annual program budgets in collaboration with the Finance Manager.
• Support funding applications and negotiate contracts with government and other funders.
• Ensure staffing schedules balance individual support needs with operational efficiency.
• Review and approve staff payroll in alignment with the Collective Agreement, policies, and BC Employment Standards Act.
• Participate in emergency on-call rotation, responding to urgent staff and program needs.
• Participate in senior management team activities, including strategic planning, policy development, and quality improvement.
• Build and maintain positive, professional relationships with families, advocates and community partners.
• Facilitate family and community engagement, including Parent Advisory Committees.

Job Skills and Abilities

• Excellent leadership and supervisory skills.
• Familiarity with Collective Agreements, the BC Employment Standards Act and WorkSafe BC Regulations.
• Knowledge of CLBC service delivery system, Person-Centered Planning, and Community Living best practices.
• Excellent oral, written, facilitation and interpersonal communication skills.
• Proven negotiation and conflict resolution skills.
• Effective human resources skills including recruitment, supervision and performance evaluation.
• Well-developed planning, organizing, budgeting, and administrative skills.
• Ability to work collaboratively with diverse stakeholders.
• Strong ability to function independently and as a team member.
• Ability to maintain multiple concurrent projects and deadlines.
• Proven skill in effectively managing emergency situations.

Qualifications

• Post-secondary degree in Social Work, Community Social Services, Psychology, or a related field.
• Minimum of 3 -5 years management/supervisory experience in a non-profit setting.
• Demonstrated experience supporting individuals with diverse abilities and / or complex needs.
• Employment Requirements:
• Access to a reliable vehicle
• Satisfactory Criminal Record Check

How to Apply

Please e-mail a cover letter, resume, and e-mail addresses for three professional references to: Executive Director. Email: [e-mail]

Nelson CARES Society is an equal opportunity employer. All internal candidates will be contacted as to the status of their applications. All external applicants will only be contacted if short-listed for an interview. A full job description is available upon request.

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