Services Coordinator (Temporary Full-Time)

PLEA Community Services Society of BC; Surrey; On-site; CAD 55,000 - 70,000; Full time

Job summary

A community services organization is seeking a Temporary Full-Time Services Coordinator for their U-Turn / U-Link team located in Surrey, BC. In this role, you'll oversee service delivery for youth in caregiver homes, requiring expertise in child and youth care. The position involves team leadership, monitoring service quality, and conducting assessments to ensure successful participant care. The ideal candidate has a relevant degree and experience working with vulnerable youth.

Benefits

Health/welfare benefits eligibility after probation

Employee and Family Assistance Program (EFAP)

Discounted gym memberships

Social events sponsored by the agency

Qualifications

• Two years recent related experience with vulnerable children and youth.
• Experience working in residential or foster home settings.
• Satisfactory Criminal Record Clearance.

Responsibilities

• Monitor and uphold service quality for youth in caregiver homes.
• Coordinate all aspects of participant care from intake to discharge.
• Conduct in-home visits and perform risk assessments.
• Complete required reports and compliance documentation.

Skills

Teamwork

Excellent communication skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in child and youth care, social work, criminology, or psychology

Tools

Microsoft Office

Database systems

Job description

Job Description

PLEA Community Services is currently seeking a Temporary Full-Time Services Coordinator for our U-Turn / U-Link team located in Surrey, BC. This temporary contract is proposed to start on October 20, 2025, and end upon the return of the incumbent. This position requires BCGEU membership.

The Services Coordinator monitors and upholds the quality of services provided to youth in a family caregiver home. These youth may require specialized needs related to addiction, mental health, and challenging behaviours. The employee will coordinate all aspects of participant care: overseeing family caregiver homes where the youth reside, leading support workers, and assessing the progress of service delivery plans.

Hours of Work :

The usual hours of work are Monday to Friday, based on a flextime scheduling arrangement, including days and evenings, totaling 35 hours per week.

Education / Experience Requirements :

• A Bachelor’s degree in child and youth care, social work, criminology, or psychology;
• Two (2) years recent related experience working with vulnerable children and youth involved in youth justice, mental health, medical services, or other community services, and their families / Family Caregivers; and
• Experience working in residential, community care, licensed, or foster home settings.

Closing Date for Internal Applications: Tuesday, August 19, 2025, at 4:30 PM. If not filled internally, the position will remain open until filled.

Who We Are :

PLEA is an accredited, charitable community services organization that has operated throughout BC for over 40 years. We deliver community-based services and supported homes to children, youth, adults, and families facing significant challenges, adapting our programs to meet diverse needs. We have a strong reputation for helping individuals overcome challenges and lead fulfilling lives.

What You Will Do :

• Provide orientation and training to new Family Caregivers regarding program expectations, participant circumstances, and care team responsibilities.
• Supervise and maintain regular contact with Family Caregivers, problem-solve issues related to family functioning, and use techniques such as active listening, conflict resolution, and de-escalation.
• Conduct in-home visits, perform risk assessments, and ensure compliance with health and safety standards, contract obligations, and policies. Develop and follow up on strategies to address issues.
• Ensure caregiving and respite files are current, accurate, and complete; address record-keeping issues as needed.
• Coordinate all aspects of participant care from intake to discharge, ensuring relevant parties have necessary information.
• Conduct comprehensive assessments, make referrals, and lead development and review of service, safety, and risk management plans.
• Represent the program in case management and meetings, reporting on progress, addressing issues, and adjusting services as needed.
• Complete required reports, ensure documentation is current and compliant.
• Respond to critical incidents and emergencies, recognizing crises, implementing strategies, and complying with reporting responsibilities.
• Verify Family Caregivers' pay information and review expenses for reimbursement.
• Uphold confidentiality and perform other related duties as required.

What You Will Bring :

• Teamwork, leadership, and supervisory skills.
• Excellent communication skills, report writing, de-escalation, and crisis resolution.
• Ability to work independently, make decisions, and execute plans under pressure.
• Interpersonal skills to build effective relationships with staff, professionals, families, and participants.
• Organizational and time management skills.
• Participant and risk assessment skills.
• Ability to multi-task and meet deadlines.
• Presentation and facilitation skills, advocacy ability.
• Problem-solving skills and resourcefulness.
• Sensitivity to social issues such as race, culture, gender identity, etc.
• Knowledge of issues related to vulnerable youth and associated behaviors.
• Proficiency in Microsoft Office, database systems, and web conferencing tools.

PLEA Benefits and Perks :

• Health/welfare benefits eligibility after probation, including fitness and education funds.
• Employee and Family Assistance Program (EFAP).
• Discounted gym memberships.
• Perkopolis discount program.
• Agency-sponsored social events.

We offer the Municipal Pension Plan to eligible employees.

Minimum Requirements :

• Satisfactory Criminal Record Clearance through the Ministry of Children and Family Development.
• Occupational First Aid Level 1 certification or willingness to obtain prior to hire.
• Use of personal vehicle for work-related travel within Lower Mainland.
• Valid Class 5 BC Driver's License and suitable driving record.
• Legal authorization to work in Canada.

Note : PLEA conducts verification of credentials including education, training, work history, and licensure.