Services Account Executive - Customer Services and Delivery - East - Montreal

Services Account Executive - Customer Services and Delivery - East - Montreal

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Opportunity:

SAP Services Account Executive (SAE) – Customer Services and Delivery – leads cloud adoption to enable customers to realize the vision of the Intelligent Enterprise.

SAP Services is a unique organization, focused on accelerating time-to-value, minimizing implementation risks and expenditures, driving standard best practices, and optimizing customer’s SAP operations post go-live in the pursuit of achieving value realization for our customers.

The SAE is responsible for positioning SAP Services to help our customers adopt SAP solutions and transform their organizations, while leading teams and acting as the Executive escalation point for Services.

Key activities will include:

• Identifying, progressing, and closing complex sales to drive annual revenue of 8-15 million CAD.
• Building trusted relationships with our customers to advise them from software acquisition through the life of the software.
• Developing customer account strategies and plans, leveraging all resources available (e.g., SAP Lines of Business, marketing events, delivery resources, Subject Matter Experts, Thought Leadership, Industry experts, etc.).
• Acting as the Services leader for all assigned customers, organizing and managing the Services team, acting as an escalation point, and being responsible for the consumption of all Services revenue.
• Building a strong team around your customers and pursuits by selectively engaging the broader SAP organization.
• Building working relationships with license/cloud sales, alliance partners, services delivery, and product management.
• Being an expert in sales execution by understanding the customer’s decision-making process and developing relationships with key decision makers and progressing deals through the sales cycle.

Experience and Role Requirements

• Minimum of 5 years of experience in business development activities including generation and management of opportunities, bids, negotiation, deal closure, and relationship management. Alternatively, minimum five years of experience in SAP project delivery.
• Strong Business Acumen with the ability to demonstrate to our customers how SAP Services will generate value, reduce risk, create opportunities within the organization, and ultimately provide return on investment.
• Self-starting problem solver with the ability to adapt and thrive in a challenging, fast-paced, ever-changing environment.
• SAP product and prior enterprise business application software or implementation experience is an asset, experience in Management Consulting and Consulting delivery also an asset.
• Ability to prepare and deliver professional quality presentations to customers, including leadership levels.
• Experience with complex sales, with timelines greater than a month and many lines of business and multiple decision makers.
• Experience with complex negotiations and general knowledge of key negotiation terms and conditions and contractual structures for complex consulting engagements is an asset.
• Bachelor’s degree required. MBA or related Graduate degree is an asset.
• Able to conduct business fluently in French.

SAP Customer Services and Delivery is a team of dedicated and trusted individuals committed to delivering on our commitments. SAP’s East team offers a unique career opportunity with great opportunity for success and career progression.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We invest in our employees to inspire confidence and help everyone realize their full potential.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is 195700 - 332700(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in Quebec.

Requisition ID: 423173 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Job Segment: Cloud, ERP, SAP, Management Consulting, Relationship Manager, Technology, Management, Customer Service