ServiceNow Technical Consultant

Diverse Lynx; Vancouver; On-site; Full time

Job summary

A tech consulting firm in Vancouver is seeking a ServiceNow Technical Consultant to implement Security Operations solutions. The ideal candidate will have over 5 years of experience in ServiceNow, particularly in Security Incident Response modules, with strong scripting and integration skills. This onsite role offers competitive compensation aligned with industry standards.

Qualifications

• 5+ years of ServiceNow design and development experience required.
• Strong expertise in ServiceNow Security Operations is essential.
• Excellent communication and analytical skills needed.

Responsibilities

• Configure and implement ServiceNow Security Incident Response.
• Develop custom workflows within the SecOps suite.
• Create technical documentation including configuration guides.

Skills

ServiceNow Security Operations

Scripting (JavaScript, Glide)

REST/SOAP APIs

Problem-solving

Analytical skills

Client-facing skills

Education

Bachelor's degree

Tools

ServiceNow

Qualys

Tenable

Rapid7

Splunk

CrowdStrike

Job description

Overview

Role: ServiceNow Technical Consultant

Location: 333 Dunsmuir St., Vancouver, BC V6B 5R4, Canada (onsite)

Duration: 3 months

Pay: $80-84 C2C

Role and Accountabilities

• We are seeking a skilled and proactive ServiceNow Technical Consultant with strong experience in Security Incident Response (SIR) and Vulnerability Response (VR) modules within the ServiceNow Security Operations (SecOps) suite. The ideal candidate will be responsible for technical design, development, and implementation of SecOps solutions aligned with cybersecurity and IT risk management requirements.
• This role requires hands-on expertise in ServiceNow configuration, scripting, and integration, with a deep understanding of security processes and tools.
• Candidates will be experienced in leading ServiceNow engagements end to end.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Configure, develop, and support ServiceNow modules, including:
• Configure and implement ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) modules according to client requirements and best practices.
• Collaborate with Solution Architects and business stakeholders to translate requirements into technical solutions.
• Develop custom workflows, business rules, client scripts, UI policies, and integrations within the SecOps suite.
• Integrate ServiceNow with third-party tools such as Qualys, Tenable, Rapid7, Splunk, CrowdStrike, etc.
• Support data imports, API integrations, and automation for improved incident response and vulnerability remediation.
• Perform testing, troubleshooting, and tuning of implemented solutions.
• Create technical documentation, including design specs, configuration guides, and user manuals.
• Participate in user training and provide post-implementation support.

Skills and Experience Requirements

• Bachelor's degree with at least 5+ years of ServiceNow design and development experience
• 5–7 years of overall experience with ServiceNow platform development and configuration
• Strong expertise in ServiceNow Security Operations, specifically Security Incident Response, Vulnerability Response
• Proficiency in scripting (JavaScript, Glide), REST/SOAP APIs, and UI customization within ServiceNow
• Experience in integrating security tools and threat/vulnerability feeds with ServiceNow SecOps
• Familiarity with ITIL processes and security incident workflows
• Strong analytical, communication, and client-facing skills
• Ability to work in agile and fast-paced environments
• Excellent problem-solving and analytical skills
• Excellent written and oral communication skills

Skills and Certifications

• ServiceNow certifications
• Service Now System Administrator CSA
• Certified Implementation Specialist
• Security Incident Response (SIR)
• Certified Implementation Specialist
• Vulnerability Response (VR)
• ServiceNow Certified Application Developer
• ServiceNow Certified Technical Architect (CTA)
• ITIL v3 or v4 Foundation Certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Top Skills

• Proficiency in scripting (JavaScript, Glide), REST/SOAP APIs, and UI customization within ServiceNow.
• Strong expertise in ServiceNow Security Operations, specifically Security Incident Response.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.