ServiceNow Strategic Portfolio Management (SPM) Consultant

Rsm Us Llp; Canada; On-site; CAD 122,000 - 195,000; Full time

Job summary

RSM US LLP is seeking an experienced ServiceNow SPM Consultant to lead portfolio management workstreams in Canada. You will define the SPM vision, manage the backlog, and coordinate with business and technical teams to deliver Demand, Project, and Resource modules.

You will collaborate with clients in a consulting capacity, applying agile methods and ITIL principles to optimize governance and investment decisions across portfolios.

Qualifications

• 5–7 years of ServiceNow experience, including ServiceNow Administrator Certification.
• Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development).
• Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations.
• 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills.
• 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions.
• Strong understanding of portfolio management, project delivery lifecycles, and resource planning.
• Proven experience with project governance, demand prioritization, and portfolio reporting.
• Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools.
• Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design.
• Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management.

Responsibilities

• Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks.
• Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities with business strategy and outcomes.
• Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management.
• Collaborate with stakeholders to identify dependencies across SPM modules and drive logical implementation sequencing.
• Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities.
• Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions.
• Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution.
• Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes.
• Drive stakeholder adoption of standardized demand, project, and resource management processes.
• Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments.

Skills

ServiceNow experience

SPM implementation

Agile (Scrum/SAFe)

Stakeholder management

Business/Systems analysis

ITIL/ITSM knowledge

Education

ServiceNow Administrator Certification

ITIL Foundation Certification

Certified Implementation Specialist – SPM

Tools

Jira

Azure DevOps

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally.

Responsibilities

• Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
• Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
• Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
• Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing
• Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
• Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
• Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
• Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
• Drive stakeholder adoption of standardized demand, project, and resource management processes
• Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments

Required Qualifications

• 5–7 years of ServiceNow experience, including ServiceNow Administrator Certification
• Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
• Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
• 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
• 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions
• Strong understanding of portfolio management, project delivery lifecycles, and resource planning
• Proven experience with project governance, demand prioritization, and portfolio reporting
• Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
• Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
• Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management

Preferred Qualifications

• ITIL Foundation Certification
• ServiceNow SPM-specific certifications (e.g., Certified Implementation Specialist – SPM)
• Experience integrating ServiceNow SPM with tools such as Jira, Azure DevOps, or other Agile/project management platforms
• Familiarity with portfolio prioritization frameworks, capacity planning, and investment governance models
• Knowledge of financial management concepts such as CapEx/OpEx tracking and ROI analysis
• Experience with enterprise Agile frameworks (e.g., SAFe) and their integration with portfolio management
• Understanding of enterprise architecture or governance frameworks such as COBIT or Lean Portfolio Management

At RSM, we offer a competitive benefits and compensation package for all our people.

We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role.

Compensation Range: $86,500 - $138,500

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Why work at RSM?

At RSM, we accomplish meaningful work and make an impact on the world around us. We work hard to fully understand our clients and work even harder to understand and identify your unique skills. We celebrate the differences among us and empower our talented professionals to grow forward, both personally and professionally. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.