ServiceNow Solutions Architect - APM & Service Mapping 1

Requisition ID: 223563

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Solution Architect – APM & Service Mapping is a key member of the Service Management Tools team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architects and supporting team members to deliver the complete solution for the customer.

Is this role right for you? In this role, you will:

1. Participate in process flow analysis and process redesign
2. Provide architecture and technical direction for design and implementation
3. Perform custom or OOTB demonstrations as required
4. Provide subject matter expertise and industry best practices
5. Produce a detailed functional design document to match customer requirements
6. Co-team with other Technical Architects to produce a technical specification for custom development and systems integration requirements
7. Participate and provide inputs to effort estimates
8. Maintain current ServiceNow knowledge through self-study and utilization of available training

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. Self-motivated with a proven track record in ServiceNow technologies
2. Organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment
3. B.S. degree in Computer Science, MIS or equivalent preferred
4. Advanced experience with ServiceNow APM and Service Mapping application/modules (including TRM and TPM)
5. Hands-on experience with ServiceNow APM and Service Mapping configuration/implementation and custom development and scoped applications
6. Hands-on experience with client-side development: UI Policies, Client Scripts, AJAX, etc.
7. Hands-on experience with server-side development: Glide Server APIs, Business Rules, Script Includes, etc.
8. Strong presentation and communication skills
9. Ability to understand business requirements and convert them into solution designs
10. Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture
11. 5-7 years of relevant experience in professional services or customer support operations
12. 3-6 years of ServiceNow systems integration and/or implementation experience
13. Proven solutions consulting experience
14. Ability to work on multiple projects with varying complexity
15. Strong problem-solving skills, ability to simplify complex solutions
16. Good understanding of the Common Service Data Model (CSDM)
17. Must have ServiceNow certifications (CSA, CAD and APM and Service Mapping)
18. Nice to have ServiceNow Automated Test Framework (ATF) experience
19. Nice to have development & operation pipeline experience
20. Nice to have business architecture experience

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - we offer opportunities for community engagement & belonging with our various programs.

Work arrangements: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.