SERVICENOW SOLUTION ARCHITECT Montreal (hybrid) 2024-12-03

Gravity Conseil; Montreal; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

A leading company in IT Services invites applications for a full remote position of ServiceNow Solution Architect. The successful candidate will take charge of strategic direction for the ServiceNow platform, ensuring effective IT asset management through configuration management and performance analytics. Ideal candidates will have multiple ServiceNow certifications and experience working collaboratively across various teams to deliver optimal solutions.

Qualifications

• Proven experience in the implementation and deployment of ServiceNow.
• Ability to manage multiple initiatives and deadlines.
• Demonstrated ability to work in cross-functional teams.

Responsibilities

• Provide strategic direction for the internal ServiceNow platform.
• Review business requirements and propose best-fit solutions.
• Guide changes to the ServiceNow platform and assist with integrations.

Skills

ServiceNow Scripting

ServiceNow ITSM Pro suite

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Common Service Data Model (CSDM)

Integration with Microsoft Intune

Integration with System Center Configuration Manager

Effective communication

Education

ServiceNow Certified Systems Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM

Job description

SERVICENOW SOLUTION ARCHITECT (FULL REMOTE)

1411/MTL/0312

ASAP

Montreal (full remote)

Permanent

Description

Reporting to the Business Solution Manager, IT Service Management within IT Services, the ServiceNow Architect will be responsible for providing strategic direction with respect to the internal ServiceNow platform to address the organization's need for an IT hardware asset lifecycle management process and solution.

- Review business requirements and determine best-fit solutions on the ServiceNow platform.
- Review current state of the ServiceNow Configuration (CMDB) and Asset Management Databases (AMDB) to propose and guide alignment with out-of-the-box functionality and the Common Service Data Model (CSDM).
- Review, create and update user stories to best guide the ServiceNow developer
- Review, document, guide changes to the ServiceNow platform
- Review, document and guide integrations to and from the ServiceNow platform
- Augment testing strategy and propose end-to-end tests for the CMDB/AMDB and its integrations.
- Highlight opportunities for out-of-the-box reporting and performance analytics
- Work closely with IT Asset Management Process Owner, IT Solution Architect, and Systems Developer to determine optimal solutions to proposed needs

- Self-motivated, autonomous and ability to work well with multiple teams in a cross functional setting.
- Demonstrated ability to work on multiple initiatives concurrently and to manage deadlines.
- Result and client oriented.
- Demonstrated effective communication, writing, planning and coordination skills.
- Experience in the implementation, configuration and deployment of ServiceNow instances, including
o Knowledge and implementation of ServiceNow Scripting
o Knowledge and implementation of the ServiceNow ITSM Pro suite
o Knowledge and implementation of Hardware (HAM) and Software Asset management (SAM) products
o Knowledge and implementation of the Common Service Data Model (CSDM)
o Integration to third party data sources such as Microsoft Intune, System Center Configuration Manager,
- The following certifications are required:
o ServiceNow Certified Systems Administrator
o ServiceNow Certified Application Developer
o ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM
- The following certifications are considered an asset:
o International Association of IT Asset Management certification
o ISO/IEC 19770-1
- English spoken and written