SERVICENOW SOLUTION ARCHITECT (FULL REMOTE) Montreal (full remote) 2024-12-03

CHROME TECHNOLOGIES; Montreal; Remote; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a ServiceNow Solution Architect to lead strategic direction for their internal ServiceNow platform. This full remote role involves overseeing the IT hardware asset lifecycle management process, ensuring that the ServiceNow Configuration Management Database (CMDB) aligns with best practices. The ideal candidate will have a strong background in ServiceNow implementations, with expertise in scripting, ITSM, and asset management. Join a dynamic team where your contributions will enhance operational efficiency and drive innovation in IT service management. If you are passionate about technology and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Self-motivated with strong communication and coordination skills.
• Experience in implementing and configuring ServiceNow instances.

Responsibilities

• Review business requirements and propose solutions on the ServiceNow platform.
• Guide changes and integrations to/from the ServiceNow platform.

Skills

ServiceNow Scripting

ServiceNow ITSM Pro suite

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Common Service Data Model (CSDM)

Integration with third-party data sources

Effective communication skills

Planning and coordination skills

Education

ServiceNow Certified Systems Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM

Tools

ServiceNow platform

Microsoft Intune

System Center Configuration Manager

Job description

SERVICENOW SOLUTION ARCHITECT (FULL REMOTE)

1411/MTL/0312

ASAP

Montreal (full remote)

Permanent

Description

Reporting to the Business Solution Manager, IT Service Management within IT Services, the ServiceNow Architect will be responsible for providing strategic direction with respect to the internal ServiceNow platform to address the organization's need for an IT hardware asset lifecycle management process and solution.

Responsibilities:

1. Review business requirements and determine best-fit solutions on the ServiceNow platform.
2. Review current state of the ServiceNow Configuration (CMDB) and Asset Management Databases (AMDB) to propose and guide alignment with out-of-the-box functionality and the Common Service Data Model (CSDM).
3. Review, create and update user stories to best guide the ServiceNow developer.
4. Review, document, guide changes to the ServiceNow platform.
5. Review, document and guide integrations to and from the ServiceNow platform.
6. Augment testing strategy and propose end-to-end tests for the CMDB/AMDB and its integrations.
7. Highlight opportunities for out-of-the-box reporting and performance analytics.
8. Work closely with IT Asset Management Process Owner, IT Solution Architect, and Systems Developer to determine optimal solutions to proposed needs.

Qualifications:

1. Self-motivated, autonomous and ability to work well with multiple teams in a cross-functional setting.
2. Demonstrated ability to work on multiple initiatives concurrently and to manage deadlines.
3. Result and client oriented.
4. Demonstrated effective communication, writing, planning, and coordination skills.
5. Experience in the implementation, configuration and deployment of ServiceNow instances, including:
1. Knowledge and implementation of ServiceNow Scripting.
2. Knowledge and implementation of the ServiceNow ITSM Pro suite.
3. Knowledge and implementation of Hardware (HAM) and Software Asset management (SAM) products.
4. Knowledge and implementation of the Common Service Data Model (CSDM).
5. Integration to third-party data sources such as Microsoft Intune, System Center Configuration Manager.

Certifications:

1. The following certifications are required:
1. ServiceNow Certified Systems Administrator.
2. ServiceNow Certified Application Developer.
3. ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM.
2. The following certifications are considered an asset:
1. International Association of IT Asset Management certification.
2. ISO/IEC 19770-1.

English spoken and written.