SERVICENOW SOLUTION ARCHITECT (FULL REMOTE) Montreal (full remote) 2024-12-03

Gravity Conseil; Montreal; Remote; CAD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a ServiceNow Solution Architect to lead the strategic direction of their ServiceNow platform. In this fully remote role, you'll be responsible for enhancing IT hardware asset lifecycle management processes and solutions. Collaborating with cross-functional teams, you will review business requirements, guide integrations, and optimize the configuration of ServiceNow to ensure alignment with organizational needs. This position offers an exciting opportunity to make a significant impact on IT services while working in a supportive and dynamic environment. If you have a passion for technology and a drive for results, this role is perfect for you.

Qualifications

• Experience in implementing and configuring ServiceNow instances.
• Knowledge of ITSM, HAM, SAM, and CSDM.

Responsibilities

• Provide strategic direction for ServiceNow platform and IT asset lifecycle management.
• Review business requirements and propose best-fit solutions.

Skills

ServiceNow Scripting

ITSM

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Common Service Data Model (CSDM)

Integration with third-party data sources

Effective communication

Planning and coordination

Education

ServiceNow Certified Systems Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM

Job description

SERVICENOW SOLUTION ARCHITECT (FULL REMOTE)

1411/MTL/0312

ASAP

Montreal (full remote)

Permanent

Description

Reporting to the Business Solution Manager, IT Service Management within IT Services, the ServiceNow Architect will be responsible for providing strategic direction with respect to the internal ServiceNow platform to address the organization's need for an IT hardware asset lifecycle management process and solution.

1. Review business requirements and determine best-fit solutions on the ServiceNow platform.
2. Review current state of the ServiceNow Configuration (CMDB) and Asset Management Databases (AMDB) to propose and guide alignment with out-of-the-box functionality and the Common Service Data Model (CSDM).
3. Review, create and update user stories to best guide the ServiceNow developer.
4. Review, document, and guide changes to the ServiceNow platform.
5. Review, document, and guide integrations to and from the ServiceNow platform.
6. Augment testing strategy and propose end-to-end tests for the CMDB/AMDB and its integrations.
7. Highlight opportunities for out-of-the-box reporting and performance analytics.
8. Work closely with IT Asset Management Process Owner, IT Solution Architect, and Systems Developer to determine optimal solutions to proposed needs.

Qualifications

1. Self-motivated, autonomous, and ability to work well with multiple teams in a cross-functional setting.
2. Demonstrated ability to work on multiple initiatives concurrently and to manage deadlines.
3. Result and client-oriented.
4. Demonstrated effective communication, writing, planning, and coordination skills.
5. Experience in the implementation, configuration, and deployment of ServiceNow instances, including:

• Knowledge and implementation of ServiceNow Scripting.
• Knowledge and implementation of the ServiceNow ITSM Pro suite.
• Knowledge and implementation of Hardware (HAM) and Software Asset Management (SAM) products.
• Knowledge and implementation of the Common Service Data Model (CSDM).
• Integration to third-party data sources such as Microsoft Intune, System Center Configuration Manager.

The following certifications are required:

• ServiceNow Certified Systems Administrator.
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM.

The following certifications are considered an asset:

• International Association of IT Asset Management certification.
• ISO/IEC 19770-1.

English spoken and written.