ServiceNow Senior Technical Consultant

Crossfuze; Calgary; Remote; CAD 120,000 - 140,000; Full time

Job summary

A leading IT consulting firm is seeking a Senior ServiceNow Technical Consultant to guide clients in optimizing their ServiceNow environments. The role involves hands-on development, stakeholder coordination, and technical training. Ideal candidates will have extensive experience with ServiceNow, web technologies, and ITIL methodologies, along with relevant certifications. The position offers flexible remote work options and a competitive salary range.

Benefits

Flexible remote work options

Additional PTO day for mental health

Paid maternity and paternity leave

Training & development programs

Wellness initiatives

Qualifications

• 4+ years of experience implementing and customizing ServiceNow.
• 3+ years of experience with web technologies and networking.

Responsibilities

• Provide hands-on development assistance in ServiceNow.
• Coordinate with stakeholders to understand business requirements.
• Lead technical implementation teams and conduct training sessions.

Skills

JavaScript

HTML

CSS

XML

Networking

Education

ServiceNow Certified System Administrator (CSA)

ServiceNow Implementation Specialist

Job description

Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer's ServiceNow environment.

Candidates for this position must be located in the United States.

Responsibilities

1. Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
2. Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
3. Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
4. Answer technical and application configuration questions.
5. Configure and customize new applications and modules within the ServiceNow platform.
6. Implement new functionality for customers while following ServiceNow best practices.
7. Assist in troubleshooting ServiceNow upgrades, patching, and release management.
8. Provide analysis of problems and possible solutions.
9. Produce detailed documentation on all work completed.
10. Lead technical implementation teams including code review for less experienced consultants.
11. Develop and configure required integration components such as SSO, LDAP, and APIs.
12. Develop and enhance ServiceNow portal components to improve user experience.
13. Enable the customer's ServiceNow administrator(s) to be self-sufficient where possible.
14. Conduct technical training and knowledge transfer sessions.
15. Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions.
16. Maintain 80% billable utilization target.
17. Other duties as assigned and requested.

Minimum Requirements

• 4+ years of experience implementing, configuring, and customizing ServiceNow.
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP).
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog).
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0.
• Familiarity with integrations using REST/SOAP web services.
• Ability to work remotely and collaborate with distributed teams.
• Ability to understand and implement complex end-user requirements.
• Strong organizational skills and ability to manage multiple projects.

Certifications

• Required: ServiceNow Certified System Administrator (CSA).
• Required: ServiceNow Implementation Specialist certification in two or more application areas.

Benefits

• Flexible remote work options, including no meetings or messages on Friday afternoons.
• Additional PTO day for mental health, competitive paid time off, and half-day Fridays.
• Family-friendly benefits including paid maternity and paternity leave, newborn, adoption, and fertility assistance.
• Training & development programs, extended healthcare, group RRSP with employer match, and bereavement leave.
• Wellness initiatives including a premium Calm app subscription.

Compensation

• The anticipated compensation range is $120,000-140,000 CAD annually, depending on experience, training, education, location, and other factors.

EEO Statement

Our organization will not discriminate against or harass any employee or applicant based on legally protected characteristics, in accordance with applicable law.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting