ServiceNow Responsable de produit / Analyste d'affaires - ServiceNow Product Owner / Business A[...]

OneSpan; Montreal; On-site; CAD 80,000 - 115,000; Full time

Job summary

Une entreprise leader dans les solutions d'identité numérique recherche un Responsable de produit / Analyste d'affaires pour le rôle de Product Owner ServiceNow à Montréal. Vous serez chargé de définir la stratégie et la feuille de route, en assurant l'efficacité opérationnelle et l'alignement avec les objectifs commerciaux. Ce poste est crucial pour optimiser la plateforme et offrir des solutions impactantes en collaboration avec divers intervenants. Une forte expérience de 5 ans et des certifications ServiceNow sont nécessaires pour réussir dans ce rôle.

Qualifications

• 5+ années d'expérience en tant que Responsable de produit ou Analyste d'affaires.
• Expérience pratique avec les modules ITSM, SPM, et CSM.
• Connaissance des méthodologies agiles, gestion de projets, et configuration système.

Responsibilities

• Définir et maintenir la feuille de route ServiceNow alignée sur les objectifs commerciaux.
• Prioriser et gérer le backlog de la plateforme en fonction de la valeur commerciale.
• Engager les parties prenantes pour recueillir et traduire les exigences.

Skills

Gestion de projet

Communication

Gestion des parties prenantes

Agilité / Scrum

Scripting

Education

Certification ServiceNow

Job description

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At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

• Certification(s) ServiceNow.

OneSpan is seeking a motivated and experienced ServiceNow Product Owner / Business Analyst to shape strategy, define the roadmap, and deliver impactful capabilities across customer services, professional services, and R&D. This role is pivotal in ensuring the ServiceNow platform supports operational efficiency, continuous improvement, and alignment with company objectives.

Key Responsibilities

• Define and maintain the ServiceNow roadmap in alignment with business objectives.
• Prioritize and manage the platform backlog based on business value, customer impact, and strategic priorities.
• Problem Solve : Address, triage, and resolve conflicts, ensuring smooth execution and delivery of ServiceNow solutions.

Stakeholder Engagement

• Engage with business stakeholders to gather and translate requirements into effective ServiceNow solutions.
• Lead workshops and sprint planning sessions to ensure shared understanding and alignment.

Platform Oversight & Optimization

• Manage configuration, customization, and deployment of ServiceNow modules (ITSM, CSM, SPM).
• Ensure platform performance, stability, and compliance with internal standards.
• Develop reports and dashboards using Performance Analytics.
• Monitor platform usage and identify opportunities for automation and optimization.
• Stay current with ServiceNow releases and emerging features to drive innovation.
• Configure the platform to streamline and automate business processes.

Required Skills & Abilities

• 5+ years of experience as a Product Owner, Business Analyst, or similar role supporting ServiceNow or enterprise platforms.
• Hands-on experience with ITSM, SPM, and CSM modules.
• Strong understanding of agile / scrum methodologies (e.g., sprint planning, retrospectives).
• Proven experience in project management, release coordination, and strategic alignment.
• Proficiency in system configuration, scripting, and UI / form / view creation.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to design and optimize scalable workflows.
• ServiceNow certification(s).

Nice To Haves

• Knowledge and experience with agile / scrum framework (sprint planning, retrospectives, stand-ups, etc)
• Experience integrating ServiceNow with external systems using APIs and web services.
• Experience with NowAssist

Disclaimer : This position requires proficiency in a language other than French, as you will be working in partnership with internal and / or external customers outside Québec.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Product Management and Marketing

Software Development

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