ServiceNow Project Manager / Business Analyst

RSM; Vancouver; On-site; CAD 85,000 - 136,000; Full time

Job summary

A leading provider of professional services, RSM is seeking a ServiceNow Analyst to offer innovative solutions and manage improvements. This role requires strong qualifications in IT, with a focus on ServiceNow, to enhance Service Management processes. With a supportive work culture and competitive benefits, you'll be empowered to grow in your career while contributing to business success.

Benefits

Competitive benefits and compensation package

Personalized wellbeing programs

Qualifications

• 2-4 years in IT integration, outsourcing, or management consulting.
• 3+ years of ServiceNow experience.
• Experience in large organizations including at least one full ServiceNow implementation.

Responsibilities

• Analyze requirements for automation on the ServiceNow platform.
• Document functional designs and gather feedback to shape solutions.
• Communicate insights effectively with teams and management.

Skills

Business analysis

Project management

Process evaluation

Change management

Strong communication skills

Self-motivated

Team collaboration

Education

Bachelor’s degree in IT, MIS, Computer Science, or related fields

Technology-focused MBA

ITIL 4 Foundation Certification

ServiceNow Certified System Administrator (CSA)

Tools

ServiceNow

Client Scripts

XML

HTML

AngularJS

CSS

LDAP

MS Active Directory

SSO

SOAP and REST

Job description

We are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our inclusive culture and talent experience, enabling us to be compelling to our clients. We offer an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you, and that’s why there’s nowhere like RSM.

Responsibilities:

1. Provide analysis, develop solutions, and document improvement opportunities.
2. Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design.
3. Evaluate Service Management processes, anticipate requirements, identify areas for improvement, and implement solutions.
4. Analyze business requirements for automation on the ServiceNow platform.
5. Communicate insights and plans effectively to cross-functional teams and management.
6. Collaborate with clients, technicians, and management staff.
7. Stay updated on Service Management industry knowledge and ServiceNow enhancements, recommending improvements.
8. Act as a subject matter expert in ServiceNow and Enterprise Service Management.
9. Design and develop applications and add-ons for ServiceNow.
10. Configure workflows, application UI, and customize ServiceNow applications.
11. Handle enhancement requests, including UI changes, system properties, and workflow modifications.
12. Perform ServiceNow upgrades and installations.

Required Qualifications:

1. Bachelor’s degree in IT, MIS, Computer Science, or related fields, or a technology-focused MBA or equivalent experience.
2. ITIL 4 Foundation Certification or higher.
3. ServiceNow Certified System Administrator (CSA).
4. 2-4 years of experience in IT integration, outsourcing, or management consulting services.
5. At least 3 years of ServiceNow experience.
6. Experience working in large organizations or professional services firms, including at least one full ServiceNow implementation.
7. Strong communication skills, both oral and written.
8. Ability to work collaboratively in a team environment.
9. Self-motivated with strong task prioritization skills under pressure.
10. Core skills in business analysis, project management, process evaluation, and change management.
11. Experience delivering IT consulting solutions involving strategy, people, process, technology, and infrastructure.

Preferred Qualifications:

1. ServiceNow Certified Implementation Specialist (CIS) certifications.
2. Experience with multi-application ServiceNow projects and integrations.
3. Skills in workflow analysis, design, and re-engineering.
4. Support and administration skills in ServiceNow, including Client Scripts, ACLs, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP, and REST.

At RSM, we offer a competitive benefits and compensation package. We support and inspire you to prioritize your wellbeing through personalized programs addressing physical, emotional, financial, and community wellbeing. Learn more about our total rewards at our careers page.

Compensation Range: $85,000 - $136,000

Selected individuals will be eligible for a discretionary bonus based on firm and individual performance.