ServiceNow Prac Lead IT- PCC

Connection; Halifax Regional Municipality; On-site; USD 117,000 - 153,000; Full time

Job summary

Join a forward-thinking company as a ServiceNow Practice Lead, where your expertise will shape the future of our internal ServiceNow practice. In this dynamic role, you'll define and execute strategies, engage with stakeholders, and mentor a high-performing team. With a focus on innovation, you'll analyze business requirements and design solutions that drive efficiency and effectiveness across the enterprise. This is an exciting opportunity to work in a supportive environment that values creativity, collaboration, and personal well-being. If you're passionate about technology and looking to make a significant impact, this role is for you.

Benefits

401k plans

Medical insurance

Free therapy visits

Mental health coaching

Generous paid time off

Wellness and Volunteer Time Off

Qualifications

• Proven experience in ServiceNow modules and building practices.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Define and execute the vision for the ServiceNow practice.
• Build relationships with stakeholders and analyze business needs.
• Mentor a team of ServiceNow developers and provide training.

Skills

ServiceNow

Problem-solving

Communication

Stakeholder Engagement

Tools

ServiceNow

Job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Responsibilities

Working under the general supervision of the Sr Dir Process Optimization and Transformation, the ServiceNow Practice Lead plays a key role in developing and executing our strategy to establish and expand our internal ServiceNow practice. The responsibilities include strategy development, stakeholder engagement, solution delivery, team management, and platform evangelism to ensure successful implementation of ServiceNow solutions across the enterprise.

Job Duties:

1. Defines and executes the vision for our ServiceNow practice while driving utilization and best practices aligned with overall company goals.
2. Builds strong relationships with key stakeholders, understanding their business needs and identifying potential ServiceNow solutions to address them.
3. Analyzes business requirements and designs ServiceNow solutions, including workflow optimization, integrations, and AI-driven solutions.
4. Mentors a high-performing team of ServiceNow developers and administrators.
5. Provides ongoing training and coaching to team members and stakeholders to enhance their technical skills and knowledge of ServiceNow.
6. Reviews technical literature, attends meetings and training opportunities to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.
7. Performs all other duties or special projects as assigned.

Min

USD $117,692.00/Yr.

Max

USD $153,000.00/Yr.

Qualifications

1. Proven experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.
2. Proven experience in building and scaling ServiceNow practices or teams, including leading project execution, team oversight, and vendor management.
3. Understanding of system architecture, integrations, Service Bridge, and development methodologies within the ServiceNow platform.
4. Strong communications skills with the ability to effectively collaborate across teams and stakeholders in a large enterprise.
5. Excellent problem-solving skills and ability to analyze complex business requirements.