ServiceNow Platform Lead - Senior Developer

Scotiabank; Toronto; On-site; CAD 85,000 - 105,000; Full time

Job summary

A leading financial institution in Toronto is seeking a ServiceNow Tech Lead to drive projects and support team initiatives. The ideal candidate will have 3-5 years of experience in ServiceNow, a Computer Science diploma, and leadership skills. This position offers a competitive rewards program and a focus on diversity and inclusion.

Benefits

Competitive rewards program

Flexible vacation

Tuition assistance

Qualifications

• 3-5 years of ServiceNow experience within modules/applications like ITSM.
• 1-3 years’ experience as a Tech Lead on the ServiceNow platform.
• Strong experience with integrations on the ServiceNow Platform.

Responsibilities

• Contribute to the success of the Service Management Technology team.
• Lead and coach team members on project work.
• Provide Level 3 production support.

Skills

ServiceNow development

Customer-focused culture

Time management

Collaboration

Education

Computer Science diploma or degree

ITIL Foundation certification

ServiceNow Advanced System Administrator certification

Tools

ServiceNow

REST

SOAP

Job description

Overview

Requisition ID: 230197

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Responsibilities

• Contributes to the overall success of the Service Management Technology (SMT) team under Global Engineering, Operations & Functions, ensuring goals, plans and initiatives are executed to support the team’s business strategies and objectives, and that activities comply with governing regulations and internal policies.
• Champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
• Collaborate with lab members, including business analysts, QA testers, architects, and the Operations Team to support delivery of releases.
• Lead and coach team members with task-oriented activities; coordinate team developments between teams and teammates.
• Extract and maximise business value by providing solutions that best fit the business (e.g., leveraging out-of-the-box functionality vs. heavy customization).
• Assist with proofs of concept to optimize the ServiceNow platform for the business.
• Configure and develop solutions on the ServiceNow platform (e.g., workflows, business rules, script includes).
• Lead end-to-end ServiceNow implementation project teams and own project delivery goals.
• Manage multiple projects concurrently with strong time management skills.
• Provide guidance to junior team members.
• Work with minimal supervision on project work.
• Provide Level 3 production support.
• Support technical solutions within your domain space (e.g., ITAM, ITSM).
• Maintain up-to-date technical documentation.
• Participate in estimation with enterprise stakeholders.

Qualifications

• Computer Science diploma or degree; or related work experience.
• ITIL Foundation certification or training.
• ServiceNow Advanced System Administrator certification or training.
• ServiceNow scripting certification or training is a plus.
• 3–5 years of ServiceNow experience within modules/applications (e.g., ITSM, ITOM, SPM).
• 3–5 years of hands-on development in ServiceNow platform configuration.
• 1–3 years’ experience as a Tech Lead on the ServiceNow platform.
• Experience with the Service Graph Connector is a plus.
• Strong experience and knowledge of integrations on the ServiceNow Platform (REST, SOAP, Integration Hub, workflows).
• Experience in systems design and solid understanding of development, QA, and integration methodologies.
• Ability to research and develop new ways to leverage the ServiceNow platform.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship: we strive to create an inclusive culture where every employee is empowered, respected, and supported through bias-free practices and inclusive values; opportunities to learn, grow and participate through Employee Resource Groups (ERGs).
• Accessibility and Workplace Accommodations: we are committed to creating an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal and sick days, and benefits from day one.
• Community engagement opportunities through programs such as hackathons, contests, and other activities.

Location

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. We value the unique skills and experiences each individual brings and are committed to an inclusive and accessible environment. If you require accommodation during the recruitment process, please contact our Recruitment team. Applications must be submitted online. Only candidates selected for an interview will be contacted.

About Scotiabank

Scotiabank is guided by our purpose: "for every future" and helps customers, families and communities achieve success through a broad range of advice and services in personal and commercial banking, wealth management, corporate and investment banking, and capital markets.