ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a pu[...]

TieTalent; Ottawa; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology staffing firm is seeking a ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a public sector client. The role requires extensive experience in IT Operations Management and strong expertise in ServiceNow. Candidates should have a solid grasp of CSDM and the ability to manage an accurate CMDB. This full-time position is based in Ottawa, Ontario, and requires adaptation to PST business hours.

Qualifications

• 7+ years of technical hands-on experience with ServiceNow.
• 5+ years hands-on focused on IT Operations Management (ITOM).
• Strong working knowledge of CSDM and its application within the CMDB.

Responsibilities

• Architect and implement ITOM modules focused on Discovery and Service Mapping.
• Design and maintain complex service maps for visibility of business services.
• Leverage ServiceNow Discovery to maintain an accurate CMDB.
• Align CMDB structure with CSDM for scalable configurations.
• Provide strategic guidance for ITOM implementations.

Skills

Technical hands-on experience with ServiceNow

Focus on IT Operations Management (ITOM)

Strong knowledge of CSDM

Building complex service maps

Tools

ServiceNow

CMDB

Job description

ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a public sector end client

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ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a public sector end client

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About

Our client is seeking a ServiceNow ITOM Technical Architect to lead discovery and develop complex service maps for a public sector end client. Initially a 4~6 month contract to start. 37.5 hours / week. Must be able to work PST time zone business hours.

Must-Have : 7+ years of technical hands-on experience with ServiceNow
5+ years hands-on focused on IT Operations Management (ITOM)
Strong working knowledge of CSDM (Common Service Data Model) and its application within the CMDB.
Demonstrated experience in building complex service maps across on-prem, cloud, and hybrid environments.

Key Responsibilities :

• Architect and implement ITOM modules, with a primary focus on Discovery, Service Mapping, Event Management, and CMDB Health.
• Design and maintain complex service maps, ensuring accurate and real-time visibility of business services and infrastructure components.
• Leverage ServiceNow Discovery to build and maintain an accurate CMDB, identifying gaps and resolving issues with credentials, MID Servers, or network access.
• Align CMDB structure and CI classes with CSDM (Common Service Data Model) to support scalable and future-proof configurations.
• Provide strategic guidance and best practices for ITOM implementations and integrations with external systems.
• Work closely with platform owners, infrastructure teams, and business stakeholders to ensure ITOM solutions meet organizational goals.
• Develop high-level and detailed technical architecture documentation.
• Troubleshoot and resolve issues related to Discovery and Service Mapping accuracy and performance.
• Lead technical workshops and stakeholder meetings to gather requirements and drive alignment.

Nice-to-have skills :

• CMDB
• Event Management
• ServiceNow
• Ottawa, Ontario, Canada

Work experience :

• Solutions Architect

Languages :

• English

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Technology, Information and Internet

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