ServiceNow IRM Senior Consultant or Manager - Toronto

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading global advisory firm in Toronto seeks a ServiceNow IRM Senior Consultant/Manager. The role involves designing and implementing ServiceNow solutions, providing expert consultation, and building effective client partnerships. Candidates should have a minimum of 5 years' experience and strong communication skills, ideally bilingual in French and English. This position offers a competitive compensation package and a supportive working environment.

Benefits

Competitive compensation package

Opportunities for career development

Supportive team environment

Qualifications

• Minimum 5 years of experience with ServiceNow platform, focusing on IRM.
• 3+ years of experience in design and architecture.
• Strong knowledge of ServiceNow components.

Responsibilities

• Design, develop, and implement ServiceNow IRM solutions.
• Provide consultation on best practices for ServiceNow IRM.
• Lead GRC processes and technology enablement.

Skills

ServiceNow platform understanding

Analytical and problem-solving

Communication skills

Presentation skills

Bilingual (French and English)

Education

University degree in finance, computer science, information systems, mathematics, engineering or related

Tools

ServiceNow IRM

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

The opportunity

EY’s Financial Services Risk Management (FSRM) practice is an advisory unit that provides risk management support to banks, insurers and asset managers.

We are seeking a highly skilled and experienced ServiceNow IRM Senior Consultant/Manager with a comprehensive understanding of ServiceNow technology and a robust development background.

Your key responsibilities

• Design, develop, and implement ServiceNow IRM solutions for clients, ensuring alignment with business requirements and stakeholder objectives.
• Provide expert consultation on best practices for ServiceNow IRM ensuring adherence to industry standards and ServiceNow implementation best practices.
• Define and document the architecture of ServiceNow IRM implementations, overseeing their deployment and ensuring they meet stakeholder objectives.
• Develop and maintain architecture and solution designs that support stakeholder objectives, ensuring compliance with ServiceNow implementation best practices.
• Conduct assessments of the effort and complexity of ServiceNow enhancements via demands or projects, providing technical evaluations against the ServiceNow platform.
• Collaborate with business partners, architects, and other teams to identify and address complex technical and functional needs of systems.
• Establish and recommend changes in development standards, including design and coding standards, to enhance overall platform quality and maintainability.
• Provide technical guidance and mentorship in platform development and platform-wide solutions, ensuring robust, scalable, and maintainable implementations.
• Lead GRC processes and technology enablement initiatives, providing guidance and expertise to team members and stakeholders.
• Participate in RFPs/RFIs responses and proposals, including preparing project plans, expected project timelines, and resource allocation.
• Facilitate workshops and meetings with stakeholders, effectively communicating complex ideas and advocating for technology solutions.
• Work independently and efficiently under tight timelines, consistently delivering high-quality results by critical deadlines.
• Apply Agile and traditional SDLC delivery methodologies to manage project lifecycles, ensuring timely and successful project delivery.

Skills and attributes for success

• Demonstrate and apply a thorough understanding of ServiceNow platform
• Possess strong analytical and problem-solving skills
• Self-motivated and willing to ask probing questions to identify client opportunities
• Possess strong communication, presentation and technical writing skills to describe ideas, concepts and issues that involve interpretation, analysis and assessment of complex conceptual topics
• Willingness to travel on short notice to meet client needs

To qualify for the role, you must have

• University degree in finance, computer science, information systems, mathematics, engineering, or a related discipline.
• Minimum 5 years of experience working on the ServiceNow platform, with a focus on IRM.
• 3+ years of experience in ServiceNow IRM design, architecture, and implementations, with a solid understanding of the ServiceNow IRM model, plugins, and accelerators, as well as solution experience in ITSM, ITOM, and integrations.
• Strong knowledge of ServiceNow platform components, including custom business rules, client scripts, script includes, UI policies, Flow Designer, UI builder, Scripted REST APIs, ACLs, and integrations.
• Proven ability to manage multiple tasks and deadlines simultaneously while maintaining high-quality standards.
• Prior consulting experience is a plus, along with familiarity with Agile and traditional SDLC methodologies.
• Bilingual skills in French and English are a strong asset.
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Risk and Compliance

Ideally, you’ll also have

• Self-starting attitude, an ability to think outside the box and thrive on new challenges
• Strong technical background in ServiceNow and a deep understanding of risk management frameworks.
• Ability to navigate complex environments and drive strategic initiatives that enhance organizational risk management capabilities.

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work.

EY is an equal opportunities employer and welcomes applications from all candidates.