ServiceNow Developer ( FSM)

HCLTech; Vancouver; Remote; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a ServiceNow Developer, where you will optimize field service operations through innovative solutions. This role offers the opportunity to configure the ServiceNow FSM module, integrate it with other systems, and develop custom applications to automate processes. You'll collaborate with cross-functional teams, troubleshoot issues, and ensure quality standards while staying updated on the latest industry trends. If you're passionate about enhancing field service management and empowering teams with technology, this position is perfect for you.

Qualifications

• Experience with ServiceNow FSM module and its configurations.
• Ability to develop custom scripts for enhanced functionality.

Responsibilities

• Configure and customize the ServiceNow FSM module to meet business needs.
• Integrate FSM with other ServiceNow modules and external systems.

Skills

ServiceNow

Field Service Management (FSM)

Custom Scripting

Workflow Customization

Integration with ITSM

Troubleshooting

Job description

ServiceNow Developer (FSM)

1 week ago Be among the first 25 applicants

Working Location: Remote but to work in PST hours

Job Description:

The ServiceNow (FSM) Developer is responsible for working with the ServiceNow platform to manage and optimize field service operations. Key responsibilities include:

1. Configuring the ServiceNow FSM module to meet business requirements, including customizing workflows, rules, and interfaces.
2. Integrating FSM with other ServiceNow modules such as ITSM, ITOM, and external systems as needed.
3. Developing custom scripts or applications to enhance FSM functionality and automate processes.
4. Providing support for FSM applications, troubleshooting issues, and assisting users.
5. Collaborating with cross-functional teams to understand requirements and implement solutions.
6. Testing FSM configurations and scripts to ensure functionality and quality standards.
7. Documenting FSM configurations, scripts, and processes for future maintenance.
8. Staying updated with the latest ServiceNow FSM releases, best practices, and industry trends.
9. Managing work orders, resources, skills, assets, and locations.
10. Optimizing scheduling and dispatching of field service tasks and agents.
11. Empowering field agents with mobile app access to work orders, instructions, parts locations, knowledge articles, and safety checklists.
12. Facilitating collaboration between operations, field resources, and customers via mobile channels.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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